kitio.aiFive9 vs Balto
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Five9 starts at See pricing page and Balto starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
- Real-time agent assist
- Automated QA scoring
- AI coaching
- Call summaries
- Togo voice agent
- Omnichannel insights
| Feature | Five9 | Balto |
|---|---|---|
| Best for | Cloud contact center software with AI agents and agent assist | Contact center AI for live agent guidance, QA scoring and voice agents |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Five9 | Balto |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Five9 starts at See pricing page and Balto starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Balto Plus
Contact sales
- Per user
- Full platform included
- Customizable roles
Togo voice agent
Billed per minute
- Automates routine calls
- Pay for minutes worked
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
Balto
- Scores every call, not a sample
- Single plan with the full platform
- Built for regulated industries
- Prices only available from sales
- Every user needs a paid seat
- Aimed at larger contact centers
Which one should you choose?
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Choose Balto if you want:
- Scores every call, not a sample
- Single plan with the full platform
- Built for regulated industries
Watch out: prices only available from sales.
Five9 vs Balto FAQ
What is the difference between Five9 and Balto?
Five9: Cloud contact center software with AI agents and agent assist. Balto: Contact center AI for live agent guidance, QA scoring and voice agents. Both are customer support tools.
Is Five9 or Balto cheaper?
Five9 starts at See pricing page and Balto starts at See pricing page. Check both pricing pages for current plans.
Do Five9 and Balto have free plans?
Five9: No. Balto: No.
Who makes Five9?
Five9 is made by Five9, based in United States.
Who makes Balto?
Balto is made by Balto, based in United States.
Which should I choose, Five9 or Balto?
Choose Five9 if you value strong outbound dialing and reliable voice quality. Choose Balto if you value scores every call, not a sample and single plan with the full platform.