kitio.aiAmazon Connect vs Balto
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Amazon Connect starts at See pricing page and Balto starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Visual flow designer
- AI self-service agents
- Agent recommendations
- Contact Lens analytics
- Usage-based billing
- Real-time agent assist
- Automated QA scoring
- AI coaching
- Call summaries
- Togo voice agent
- Omnichannel insights
| Feature | Amazon Connect | Balto |
|---|---|---|
| Best for | Pay-as-you-go cloud contact center from AWS with built-in AI | Contact center AI for live agent guidance, QA scoring and voice agents |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Amazon Web Services | Balto |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Amazon Connect starts at See pricing page and Balto starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Chat
$0.010 / message
- Per message sent or received
- No fixed costs
Voice
$0.038 / minute
- Per voice minute
- Standard telephony rates apply
Email
$0.080 / email
- Per email sent or received
SMS and 3P messaging
$0.014 / message
- Per message sent or received
2 plans
Balto Plus
Contact sales
- Per user
- Full platform included
- Customizable roles
Togo voice agent
Billed per minute
- Automates routine calls
- Pay for minutes worked
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Amazon Connect
- No seat licences
- Deep AWS integration
- Scales up and down easily
- Needs AWS skills to set up
- Costs hard to predict
- Fewer out-of-box CRM features
Balto
- Scores every call, not a sample
- Single plan with the full platform
- Built for regulated industries
- Prices only available from sales
- Every user needs a paid seat
- Aimed at larger contact centers
Which one should you choose?
Choose Amazon Connect if you want:
- No seat licences
- Deep AWS integration
- Scales up and down easily
Watch out: needs aws skills to set up.
Choose Balto if you want:
- Scores every call, not a sample
- Single plan with the full platform
- Built for regulated industries
Watch out: prices only available from sales.
Amazon Connect vs Balto FAQ
What is the difference between Amazon Connect and Balto?
Amazon Connect: Pay-as-you-go cloud contact center from AWS with built-in AI. Balto: Contact center AI for live agent guidance, QA scoring and voice agents. Both are customer support tools.
Is Amazon Connect or Balto cheaper?
Amazon Connect starts at See pricing page and Balto starts at See pricing page. Check both pricing pages for current plans.
Do Amazon Connect and Balto have free plans?
Amazon Connect: No. Balto: No.
Who makes Amazon Connect?
Amazon Connect is made by Amazon Web Services, based in United States.
Who makes Balto?
Balto is made by Balto, based in United States.
Which should I choose, Amazon Connect or Balto?
Choose Amazon Connect if you value no seat licences and deep aws integration. Choose Balto if you value scores every call, not a sample and single plan with the full platform.