kitio.aiCrisp vs SupportBuddy
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Crisp starts at $45/mo and SupportBuddy starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- Website chat widget
- Answers from approved docs
- Routing and escalation rules
- Human handoff inbox
- Conversation analytics
| Feature | Crisp | SupportBuddy |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | Website support chat that answers from your approved docs |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $45/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | Crisp IM | SupportBuddy.io |
| Based in | France | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Crisp starts at $45/mo and SupportBuddy starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
SupportBuddy
- Replies stay grounded in your sources
- No helpdesk migration needed
- Handoffs keep full context
- Prices not shown on the homepage
- Website chat only, no email or phone
- Few integrations named
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose SupportBuddy if you want:
- Replies stay grounded in your sources
- No helpdesk migration needed
- Handoffs keep full context
Watch out: prices not shown on the homepage.
Crisp vs SupportBuddy FAQ
What is the difference between Crisp and SupportBuddy?
Crisp: Customer messaging inbox with live chat and an AI chatbot. SupportBuddy: Website support chat that answers from your approved docs. Both are customer support tools.
Is Crisp or SupportBuddy cheaper?
Crisp starts at $45/mo and SupportBuddy starts at See pricing page. Check both pricing pages for current plans.
Do Crisp and SupportBuddy have free plans?
Crisp: Yes. SupportBuddy: Yes.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes SupportBuddy?
SupportBuddy is made by SupportBuddy.io.
Which should I choose, Crisp or SupportBuddy?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose SupportBuddy if you value replies stay grounded in your sources and no helpdesk migration needed.