kitio.aiCrisp vs Instadesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Crisp starts at $45/mo and Instadesk starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- AI voicebots
- Chatbots
- Cloud call center
- AI ticket system
- Agent assistant
- Quality inspection
| Feature | Crisp | Instadesk |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | AI contact center with voice bots, chatbots and live chat |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $45/mo | See pricing page |
| Free plan | Yes | No, trial available |
| Made by | Crisp IM | Instadesk |
| Based in | France | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Crisp starts at $45/mo and Instadesk starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Instadesk
- Voice, chat and ticketing in one platform
- 30+ languages claimed
- Free trial without a card
- Pricing not shown on the homepage
- Broad suite can be heavy for small teams
- Enterprise-oriented
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Instadesk if you want:
- Voice, chat and ticketing in one platform
- 30+ languages claimed
- Free trial without a card
Watch out: pricing not shown on the homepage.
Crisp vs Instadesk FAQ
What is the difference between Crisp and Instadesk?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Instadesk: AI contact center with voice bots, chatbots and live chat. Both are customer support tools.
Is Crisp or Instadesk cheaper?
Crisp starts at $45/mo and Instadesk starts at See pricing page. Check both pricing pages for current plans.
Do Crisp and Instadesk have free plans?
Crisp: Yes. Instadesk: No, trial available.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Instadesk?
Instadesk is made by Instadesk.
Which should I choose, Crisp or Instadesk?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Instadesk if you value voice, chat and ticketing in one platform and 30+ languages claimed.