kitio.aiChatShape vs Proto
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ChatShape has the lower starting price: about $19 a month, against $150 for Proto.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website crawling
- PDF upload
- Embeddable chatbot
- Lead collection
- Custom branding and tone
- AI support agents
- Omnichannel inbox
- Complaint and redress handling
- Dispute mediation
- Fraud fund recovery
- On-premise option
| Feature | ChatShape | Proto |
|---|---|---|
| Best for | Train a customer support chatbot from your website link | AI customer support agents in local languages for public institutions |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $19/mo | $150/mo |
| Free plan | Yes | Yes |
| Made by | ChatShape | Proto |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
ChatShape has the lower starting price: about $19 a month, against $150 for Proto.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 20 messages per month
- 2 chatbot generations
- Deleted after 5 idle days
Hobby
$19/mo
- 500 messages per month
- 10 chatbot generations
- 500,000 characters per bot
Standard
$48/mo
- 4,000 messages per month
- 25 chatbot generations
- 5M characters per bot
Pro
$398/mo
- 30,000 messages per month
- 50 chatbot generations
- 10M characters per bot
5 plans
Starter
Free
- 1,000 credits
- 1 AI agent
- 2 channels
Lite
$150/mo
- 5,000 credits
- 2 AI agents
- 6 channels
Pro
$990/mo
- 25,000 credits
- 10 training data sources
Total
$1990/mo
- 50,000 credits
- 6 AI agents
- All channels
Enterprise
From $5,000/mo
- 100,000+ credits
- On-premise hosting
- AI agent network
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
ChatShape
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
- Free bots deleted after 5 days idle
- Free plan allows only 20 messages a month
- Top plan is expensive
Proto
- Strong local language focus
- Built for regulated institutions
- Free plan to test workflows
- Paid tiers get expensive quickly
- Voice usage billed separately
- Aimed at institutions, not small shops
Which one should you choose?
Choose ChatShape if you want:
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
Watch out: free bots deleted after 5 days idle.
Choose Proto if you want:
- Strong local language focus
- Built for regulated institutions
- Free plan to test workflows
Watch out: paid tiers get expensive quickly.
ChatShape vs Proto FAQ
What is the difference between ChatShape and Proto?
ChatShape: Train a customer support chatbot from your website link. Proto: AI customer support agents in local languages for public institutions. Both are customer support tools.
Is ChatShape or Proto cheaper?
ChatShape has the lower starting price: about $19 a month, against $150 for Proto.
Do ChatShape and Proto have free plans?
ChatShape: Yes. Proto: Yes.
Who makes ChatShape?
ChatShape is made by ChatShape.
Who makes Proto?
Proto is made by Proto.
Which should I choose, ChatShape or Proto?
Choose ChatShape if you value bot ready from just a link and free plan without a credit card. Choose Proto if you value strong local language focus and built for regulated institutions.