kitio.aiMetaDialog vs Proto
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. MetaDialog has the lower starting price: about $29 a month, against $150 for Proto.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Support bots trained on your docs
- Custom language models
- On-premises deployment
- Per-resolution billing
- Integrations
- AI support agents
- Omnichannel inbox
- Complaint and redress handling
- Dispute mediation
- Fraud fund recovery
- On-premise option
| Feature | MetaDialog | Proto |
|---|---|---|
| Best for | AI support platform and custom language models trained on your data | AI customer support agents in local languages for public institutions |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $29/mo | $150/mo |
| Free plan | No, trial available | Yes |
| Made by | MetaDialog Software Limited | Proto |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
MetaDialog has the lower starting price: about $29 a month, against $150 for Proto.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
StartUP
$29/mo
- Up to 500 dialogues per month
- $1.20 per resolved dialogue
- 1 bot
- 1,000 training documents
ScaleUP
$299/mo
- Unlimited dialogues
- $1.00 per resolved dialogue
- 3 bots
- Virtually unlimited documents
5 plans
Starter
Free
- 1,000 credits
- 1 AI agent
- 2 channels
Lite
$150/mo
- 5,000 credits
- 2 AI agents
- 6 channels
Pro
$990/mo
- 25,000 credits
- 10 training data sources
Total
$1990/mo
- 50,000 credits
- 6 AI agents
- All channels
Enterprise
From $5,000/mo
- 100,000+ credits
- On-premise hosting
- AI agent network
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
MetaDialog
- No setup fee or annual contract
- On-premises option for sensitive data
- Pay mainly for resolved dialogues
- Per-dialogue fees add to the base price
- Entry plan capped at 500 dialogues
- Few self-serve details beyond pricing
Proto
- Strong local language focus
- Built for regulated institutions
- Free plan to test workflows
- Paid tiers get expensive quickly
- Voice usage billed separately
- Aimed at institutions, not small shops
Which one should you choose?
Choose MetaDialog if you want:
- No setup fee or annual contract
- On-premises option for sensitive data
- Pay mainly for resolved dialogues
Watch out: per-dialogue fees add to the base price.
Choose Proto if you want:
- Strong local language focus
- Built for regulated institutions
- Free plan to test workflows
Watch out: paid tiers get expensive quickly.
MetaDialog vs Proto FAQ
What is the difference between MetaDialog and Proto?
MetaDialog: AI support platform and custom language models trained on your data. Proto: AI customer support agents in local languages for public institutions. Both are customer support tools.
Is MetaDialog or Proto cheaper?
MetaDialog has the lower starting price: about $29 a month, against $150 for Proto.
Do MetaDialog and Proto have free plans?
MetaDialog: No, trial available. Proto: Yes.
Who makes MetaDialog?
MetaDialog is made by MetaDialog Software Limited.
Who makes Proto?
Proto is made by Proto.
Which should I choose, MetaDialog or Proto?
Choose MetaDialog if you value no setup fee or annual contract and on-premises option for sensitive data. Choose Proto if you value strong local language focus and built for regulated institutions.