kitio.aiBestChat vs HelperHat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat has the lower starting price: about $10 a month, against $20 for HelperHat.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- One-line website install
- Learns from your site
- Human handoff
- Chat translation
- Web, iOS and Android apps
| Feature | BestChat | HelperHat |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | AI live chat support that learns from your website |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $10/mo | $20/mo |
| Free plan | Yes | No, 30-day trial |
| Made by | BestChat | HelperHat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
BestChat has the lower starting price: about $10 a month, against $20 for HelperHat.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
1 plan
Universal
$20/mo
- First month free
- 1,000 AI messages per month
- Unlimited team members
- Unlimited live-agent messages
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
HelperHat
- No per-seat fees for team members
- Automatic sync of website content
- Simple single-plan pricing
- AI messages beyond 1,000 cost extra
- Only one plan is offered
- Knowledge files limited to 100 per business
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose HelperHat if you want:
- No per-seat fees for team members
- Automatic sync of website content
- Simple single-plan pricing
Watch out: ai messages beyond 1,000 cost extra.
BestChat vs HelperHat FAQ
What is the difference between BestChat and HelperHat?
BestChat: Live chat with an AI SmartBot that learns your online store's products. HelperHat: AI live chat support that learns from your website. Both are customer support tools.
Is BestChat or HelperHat cheaper?
BestChat has the lower starting price: about $10 a month, against $20 for HelperHat.
Do BestChat and HelperHat have free plans?
BestChat: Yes. HelperHat: No, 30-day trial.
Who makes BestChat?
BestChat is made by BestChat.
Who makes HelperHat?
HelperHat is made by HelperHat.
Which should I choose, BestChat or HelperHat?
Choose BestChat if you value free plan with ai chats and low entry price. Choose HelperHat if you value no per-seat fees for team members and automatic sync of website content.