kitio.aiBestChat vs Build Chatbot
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat starts at $10/mo and Build Chatbot starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- Train on uploaded files
- Live agent handoff
- Chat history review
- Lead data collection
- iOS and Android apps
- Zapier and Slack integrations
| Feature | BestChat | Build Chatbot |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | Website chatbot trained on your own files and content |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $10/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | BestChat | Build Chatbot |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
BestChat starts at $10/mo and Build Chatbot starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Build Chatbot
- Free plan to get started
- Mobile apps for replying on the go
- Live agent takeover
- Free plan allows only a few chats a month
- Paid plan prices not clearly listed
- Limits on file size and messages
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Build Chatbot if you want:
- Free plan to get started
- Mobile apps for replying on the go
- Live agent takeover
Watch out: free plan allows only a few chats a month.
BestChat vs Build Chatbot FAQ
What is the difference between BestChat and Build Chatbot?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Build Chatbot: Website chatbot trained on your own files and content. Both are customer support tools.
Is BestChat or Build Chatbot cheaper?
BestChat starts at $10/mo and Build Chatbot starts at See pricing page. Check both pricing pages for current plans.
Do BestChat and Build Chatbot have free plans?
BestChat: Yes. Build Chatbot: Yes.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Build Chatbot?
Build Chatbot is made by Build Chatbot.
Which should I choose, BestChat or Build Chatbot?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Build Chatbot if you value free plan to get started and mobile apps for replying on the go.