kitio.aiAide vs Rep AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Aide starts at $39/mo and Rep AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for orders and refunds
- Works in Zendesk, Gorgias and Front
- Built-in helpdesk and chat widget
- Shopify integration
- Topic tagging and routing
- Confidence rules and handoff
- AI shopping assistant
- Support automation
- Shopper drop-off insights
- AI helpdesk (beta)
- Omnichannel messaging
- 175+ integrations
| Feature | Aide | Rep AI |
|---|---|---|
| Best for | AI support agent for ecommerce that resolves orders, refunds and returns | AI shopping assistant and support agent for ecommerce stores |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $39/mo | See pricing page |
| Free plan | Yes | No, 14-day trial |
| Made by | Aide | Rep AI |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Aide starts at $39/mo and Rep AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 150 AI replies a month
- 2 team members
- 1 store
- Powered by Aide branding
Starter
$39/mo
- 1,000 AI replies a month
- Unlimited team members
- Your own chat branding
- 1 store
Pro
$149/mo
- 4,000 AI replies a month
- Up to 3 stores
- Guided setup call
Scale
$499/mo
- 15,000 AI replies a month
- Unlimited stores
- Dedicated account lead
- 99.9% SLA
Enterprise
From $1,500/mo billed annually
- 50,000+ AI replies a month
- Custom DPA and BAA
- Named team
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Aide
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
- Built mainly for ecommerce brands
- Overage fees per AI reply
- Free plan limited to 150 AI replies
Rep AI
- Sales and support from one AI
- Deep Shopify and Klaviyo integration
- Quick setup
- Plan prices not shown in the evidence
- Helpdesk still in beta
- Built for ecommerce only
Which one should you choose?
Choose Aide if you want:
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
Watch out: built mainly for ecommerce brands.
Choose Rep AI if you want:
- Sales and support from one AI
- Deep Shopify and Klaviyo integration
- Quick setup
Watch out: plan prices not shown in the evidence.
Aide vs Rep AI FAQ
What is the difference between Aide and Rep AI?
Aide: AI support agent for ecommerce that resolves orders, refunds and returns. Rep AI: AI shopping assistant and support agent for ecommerce stores. Both are customer support tools.
Is Aide or Rep AI cheaper?
Aide starts at $39/mo and Rep AI starts at See pricing page. Check both pricing pages for current plans.
Do Aide and Rep AI have free plans?
Aide: Yes. Rep AI: No, 14-day trial.
Who makes Aide?
Aide is made by Aide.
Who makes Rep AI?
Rep AI is made by Rep AI.
Which should I choose, Aide or Rep AI?
Choose Aide if you value no seat fees on any plan and every feature on the free plan. Choose Rep AI if you value sales and support from one ai and deep shopify and klaviyo integration.