kitio.aiMetaDialog vs Rep AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. MetaDialog starts at $29/mo and Rep AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Support bots trained on your docs
- Custom language models
- On-premises deployment
- Per-resolution billing
- Integrations
- AI shopping assistant
- Support automation
- Shopper drop-off insights
- AI helpdesk (beta)
- Omnichannel messaging
- 175+ integrations
| Feature | MetaDialog | Rep AI |
|---|---|---|
| Best for | AI support platform and custom language models trained on your data | AI shopping assistant and support agent for ecommerce stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $29/mo | See pricing page |
| Free plan | No, trial available | No, 14-day trial |
| Made by | MetaDialog Software Limited | Rep AI |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
MetaDialog starts at $29/mo and Rep AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
StartUP
$29/mo
- Up to 500 dialogues per month
- $1.20 per resolved dialogue
- 1 bot
- 1,000 training documents
ScaleUP
$299/mo
- Unlimited dialogues
- $1.00 per resolved dialogue
- 3 bots
- Virtually unlimited documents
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
MetaDialog
- No setup fee or annual contract
- On-premises option for sensitive data
- Pay mainly for resolved dialogues
- Per-dialogue fees add to the base price
- Entry plan capped at 500 dialogues
- Few self-serve details beyond pricing
Rep AI
- Sales and support from one AI
- Deep Shopify and Klaviyo integration
- Quick setup
- Plan prices not shown in the evidence
- Helpdesk still in beta
- Built for ecommerce only
Which one should you choose?
Choose MetaDialog if you want:
- No setup fee or annual contract
- On-premises option for sensitive data
- Pay mainly for resolved dialogues
Watch out: per-dialogue fees add to the base price.
Choose Rep AI if you want:
- Sales and support from one AI
- Deep Shopify and Klaviyo integration
- Quick setup
Watch out: plan prices not shown in the evidence.
MetaDialog vs Rep AI FAQ
What is the difference between MetaDialog and Rep AI?
MetaDialog: AI support platform and custom language models trained on your data. Rep AI: AI shopping assistant and support agent for ecommerce stores. Both are customer support tools.
Is MetaDialog or Rep AI cheaper?
MetaDialog starts at $29/mo and Rep AI starts at See pricing page. Check both pricing pages for current plans.
Do MetaDialog and Rep AI have free plans?
MetaDialog: No, trial available. Rep AI: No, 14-day trial.
Who makes MetaDialog?
MetaDialog is made by MetaDialog Software Limited.
Who makes Rep AI?
Rep AI is made by Rep AI.
Which should I choose, MetaDialog or Rep AI?
Choose MetaDialog if you value no setup fee or annual contract and on-premises option for sensitive data. Choose Rep AI if you value sales and support from one ai and deep shopify and klaviyo integration.