kitio.aiProductlane vs Gaspar AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Productlane starts at $29/mo and Gaspar AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI support agent
- Email, chat and Slack inbox
- Self-updating help center
- Linear issue sync
- Feedback portal and changelog
- API and MCP
- Virtual agent in Slack and Teams
- Auto-resolve routine issues
- Workflow automation
- Knowledge management
- Jira Service Management portal
| Feature | Productlane | Gaspar AI |
|---|---|---|
| Best for | AI customer support inbox built around Linear for product teams | Generative AI help desk for employees in Slack and Teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $29/mo | See pricing page |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Productlane | Gaspar AI |
| Based in | Germany | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Productlane starts at $29/mo and Gaspar AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- Per user
- 25 AI resolutions included
- Email inbox and live chat
- Linear integration
Pro
$59/mo
- Per user
- 50 AI resolutions included
- Shared Slack inbox
- Reporting and macros
Scale
$99/mo
- Per user
- 100 AI resolutions included
- Customer support portals
- Multi-language and SSO
Enterprise
Custom
- Custom AI resolution volume
- Volume pricing
2 plans
Standard
$12/user/mo billed yearly
- Per user
- AI self-service
- Automated workflows
- Omni-channel access
Enterprise
Contact sales
- Custom business solution
- Tailored to your needs
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Productlane
- Tight link between support and Linear
- Help center updates itself
- Importers for Zendesk and Intercom
- Most useful if you already use Linear
- AI resolutions beyond the quota cost extra
- Slack inbox starts at Pro
Gaspar AI
- Lives inside chat tools staff already use
- Flat per-user price listed
- 14-day free trial
- Standard plan is billed annually
- Resolution rates are self-reported
- Demo needed for enterprise setup
Which one should you choose?
Choose Productlane if you want:
- Tight link between support and Linear
- Help center updates itself
- Importers for Zendesk and Intercom
Watch out: most useful if you already use linear.
Choose Gaspar AI if you want:
- Lives inside chat tools staff already use
- Flat per-user price listed
- 14-day free trial
Watch out: standard plan is billed annually.
Productlane vs Gaspar AI FAQ
What is the difference between Productlane and Gaspar AI?
Productlane: AI customer support inbox built around Linear for product teams. Gaspar AI: Generative AI help desk for employees in Slack and Teams. Both are customer support tools.
Is Productlane or Gaspar AI cheaper?
Productlane starts at $29/mo and Gaspar AI starts at See pricing page. Check both pricing pages for current plans.
Do Productlane and Gaspar AI have free plans?
Productlane: No, trial available. Gaspar AI: No, 14-day trial.
Who makes Productlane?
Productlane is made by Productlane, based in Germany.
Who makes Gaspar AI?
Gaspar AI is made by Gaspar AI.
Which should I choose, Productlane or Gaspar AI?
Choose Productlane if you value tight link between support and linear and help center updates itself. Choose Gaspar AI if you value lives inside chat tools staff already use and flat per-user price listed.