kitio.aiAdded Oct 29, 2026
Pivony
Freemium · $89/moVoice-of-customer analytics with AI root cause analysis
What is Pivony?
Pivony collects customer reviews, support tickets and survey responses, and uses AI to find what drives dissatisfaction and churn. It is aimed at customer experience teams who need root-cause analysis and ticket triage rather than raw sentiment scores.
The platform analyzes your own feedback or your competitors' reviews, then surfaces key drivers and suggested actions. A Sonic Survey widget collects written, voice and video feedback on a site, and higher tiers add autonomous action triggers with Salesforce, Zendesk, HubSpot and Slack connections.
Customers named on the site include telecom, banking and retail brands. A free root-cause audit and a demo are offered, and the survey product has self-serve plans.
Features
- Root cause analysis
- Review and ticket analysis
- Survey widget
- Voice and video feedback
- Ticket triage
- CRM integrations
Tags
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Organization
Pivony
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- $89/mo
- Billing frequency
- Monthly
Pivony plans
Free
Free
- 25 responses per month
- Written feedback widget
- Basic sentiment analysis
- Pivony watermark
Plus
$89/mo
- 1,500 responses per month
- Multilingual surveys
- Custom logo and colors
- Removable watermark
Pro
$179/mo
- 3,000 responses per month
- Voice and video feedback
- Full root cause analysis
Pro+
$379/mo
- 10,000 responses per month
- Autonomous action triggers
- Salesforce, Zendesk, HubSpot, Slack
- API access
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Pivony site.Official pricing
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Pros and cons
Pros
- Free quick scan and free survey tier
- Analyzes competitor reviews too
- Connects to common CRM and support tools
Cons
- Free tier allows only 25 responses a month
- Full analysis needs the Pro tier
- Response overage fees on paid plans
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Q&A
What is Pivony?
Pivony collects customer reviews, support tickets and survey responses, and uses AI to find what drives dissatisfaction and churn. It is aimed at customer experience teams who need root-cause analysis and ticket triage rather than raw sentiment scores.
Can I try it for free?
Yes. There is a free survey plan and a free root-cause audit, and you can also book a demo.
Does it support voice or video feedback?
Yes, on the Pro and Pro+ survey plans.
How much does Pivony cost?
Pivony is freemium, with paid plans from $89/mo.
Is there a free version of Pivony?
Yes. Pivony has a free plan, and paid plans add more usage and features.
What are the main features of Pivony?
Root cause analysis, Review and ticket analysis, Survey widget, Voice and video feedback, Ticket triage, CRM integrations.
Who makes Pivony?
Pivony is made by Pivony.
What are the best alternatives to Pivony?
Popular alternatives include Chattermill, ClientZen, Zefi.