kitio.aiPivony vs Chattermill
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Pivony starts at $89/mo and Chattermill starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Root cause analysis
- Review and ticket analysis
- Survey widget
- Voice and video feedback
- Ticket triage
- CRM integrations
- Unified feedback sources
- Lyra AI insights engine
- Impact analysis
- Anomaly alerts
- MCP for AI agents
- Dashboards and reports
| Feature | Pivony | Chattermill |
|---|---|---|
| Best for | Voice-of-customer analytics with AI root cause analysis | AI analysis of customer feedback for CX and product teams |
| Category | Data & analytics | Data & analytics |
| Pricing model | Freemium | Paid |
| Starting price | $89/mo | See pricing page |
| Free plan | Yes | No |
| Made by | Pivony | Chattermill |
| Based in | – | United Kingdom |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Pivony starts at $89/mo and Chattermill starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 25 responses per month
- Written feedback widget
- Basic sentiment analysis
- Pivony watermark
Plus
$89/mo
- 1,500 responses per month
- Multilingual surveys
- Custom logo and colors
- Removable watermark
Pro
$179/mo
- 3,000 responses per month
- Voice and video feedback
- Full root cause analysis
Pro+
$379/mo
- 10,000 responses per month
- Autonomous action triggers
- Salesforce, Zendesk, HubSpot, Slack
- API access
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Pivony
- Free quick scan and free survey tier
- Analyzes competitor reviews too
- Connects to common CRM and support tools
- Free tier allows only 25 responses a month
- Full analysis needs the Pro tier
- Response overage fees on paid plans
Chattermill
- Links feedback to business metrics
- Agent can surface issues proactively
- Works with other AI agents via MCP
- No public pricing
- Demo required
- Best suited to large feedback volumes
Which one should you choose?
Choose Pivony if you want:
- Free quick scan and free survey tier
- Analyzes competitor reviews too
- Connects to common CRM and support tools
Watch out: free tier allows only 25 responses a month.
Choose Chattermill if you want:
- Links feedback to business metrics
- Agent can surface issues proactively
- Works with other AI agents via MCP
Watch out: no public pricing.
Pivony vs Chattermill FAQ
What is the difference between Pivony and Chattermill?
Pivony: Voice-of-customer analytics with AI root cause analysis. Chattermill: AI analysis of customer feedback for CX and product teams. Both are data & analytics tools.
Is Pivony or Chattermill cheaper?
Pivony starts at $89/mo and Chattermill starts at See pricing page. Check both pricing pages for current plans.
Do Pivony and Chattermill have free plans?
Pivony: Yes. Chattermill: No.
Who makes Pivony?
Pivony is made by Pivony.
Who makes Chattermill?
Chattermill is made by Chattermill, based in United Kingdom.
Which should I choose, Pivony or Chattermill?
Choose Pivony if you value free quick scan and free survey tier and analyzes competitor reviews too. Choose Chattermill if you value links feedback to business metrics and agent can surface issues proactively.