kitio.aiAdded Oct 28, 2026
Dovetail
FreemiumCustomer intelligence platform that analyzes calls, tickets and surveys
What is Dovetail?
Dovetail gathers customer feedback from calls, interviews, support tickets, surveys and documents, then uses AI to classify it, find themes and answer questions about it. Product, design, research and customer teams use it as a shared source of customer evidence.
Projects analyze studies and transcripts automatically, Channels sort continuous feedback into emerging themes, and Chat answers questions across everything you've collected. Docs produce shareable AI summaries, dashboards plot trends next to business metrics, and agents can act on signals such as closing the loop on feedback.
A newer Digital Twins feature lets you question an AI replica of a customer segment built from your real data. An API and integrations bring data in from your existing tools and send insights back out, and enterprise plans add unlimited channels and dedicated support.
Features
- Automatic transcript analysis
- Feedback channels
- AI chat across customer data
- Digital Twins
- Dashboards
- API and integrations
Tags
Releases
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Organization
Dovetail
🇦🇺 Australia
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- Not listed
Dovetail plans
Free
Free
- One feedback channel
- Calls, documents and surveys
- No card required
Enterprise
Custom
- Unlimited agents and channels
- Dashboards
- Priority support and onboarding
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Dovetail site.Official pricing
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Pros and cons
Pros
- Free plan for individuals
- Pulls many feedback sources together
- Ask questions across all research
Cons
- Free plan has only one channel
- Paid tier is custom-priced Enterprise
- Support isn't included on Free
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Q&A
What is Dovetail?
Dovetail gathers customer feedback from calls, interviews, support tickets, surveys and documents, then uses AI to classify it, find themes and answer questions about it. Product, design, research and customer teams use it as a shared source of customer evidence.
What kinds of data can Dovetail analyze?
It works with calls, interview transcripts, documents, surveys, support tickets and other customer feedback sources.
How much does Dovetail cost?
Dovetail is freemium.
Is there a free version of Dovetail?
Yes. Dovetail has a free plan, and paid plans add more usage and features.
What are the main features of Dovetail?
Automatic transcript analysis, Feedback channels, AI chat across customer data, Digital Twins, Dashboards, API and integrations.
Who makes Dovetail?
Dovetail is made by Dovetail.
What are the best alternatives to Dovetail?
Popular alternatives include Synthetic Users, Revuze, Hubble.