kitio.aiAdded Oct 29, 2026
Zefi
PaidAI-native voice-of-customer platform for CX and product teams
What is Zefi?
Zefi collects customer feedback from surveys, support conversations and other sources, then cleans, categorizes and links it with AI. It is a voice-of-customer system for CX, QA, marketing and product teams that want analytics and workflows on top.
Features include in-app surveys with NPS, CSAT and feedback collection, structuring of unstructured text, dashboards, an AI assistant, opportunity mapping and AI QA scorecards for support quality. Smart alerts, workflow automation and AI agents act on what it finds.
Use cases cover customer health scores, brand reputation, prioritizing roadmaps and enriching support tickets with context. Customer stories on the site include Kiwi.com, Qomodo, Smartness and Unobravo.
Features
- In-app NPS and CSAT surveys
- Feedback categorization
- AI assistant
- AI QA scorecards
- Smart alerts
- Workflow automation
Tags
Releases
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Organization
Zefi
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Combines surveys and support data
- AI categorizes unstructured feedback
- Alerts and workflows act on feedback
Cons
- Pricing not published on the homepage
- Aimed at established CX teams
- Sales call needed to get started
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Q&A
What is Zefi?
Zefi collects customer feedback from surveys, support conversations and other sources, then cleans, categorizes and links it with AI. It is a voice-of-customer system for CX, QA, marketing and product teams that want analytics and workflows on top.
What sources can Zefi analyze?
It centralizes feedback from surveys, in-app messages and other customer data sources, and structures the unstructured text.
Can Zefi help score support quality?
Yes. It includes AI QA scorecards for evaluating support conversations and agent performance.
How much does Zefi cost?
Zefi is paid.
Is there a free version of Zefi?
No. Zefi is a paid tool.
What are the main features of Zefi?
In-app NPS and CSAT surveys, Feedback categorization, AI assistant, AI QA scorecards, Smart alerts, Workflow automation.
Who makes Zefi?
Zefi is made by Zefi.
What are the best alternatives to Zefi?
Popular alternatives include CrowdSnap, Alteryx One, Celonis.