kitio.aiAdded Oct 28, 2026
TheyDo
Free trialCustomer journey platform with an AI agent for CX decisions
What is TheyDo?
TheyDo is an experience context platform that maps customer journeys and connects them to research, voice-of-customer data, KPIs and operational signals. CX, product and design teams at larger companies use it to prioritize work based on real customer evidence.
Journeys become the shared structure that scattered data is attached to, so insights stay traceable to specific customer moments. The TheyDo Agent reasons over this context and business metrics to rank customer pain against impact and suggest priorities.
Common uses include proving the value of CX work, tracing avoidable support calls back to the journey step that caused them and coordinating multi-market programs. AI features include insight scoring, summarization and mining and analyst agents.
Features
- Journey management
- TheyDo Agent
- Insight scoring
- Journey summarization
- KPI and VoC linking
- Executive insights
Tags
Releases
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Organization
TheyDo BV
🇳🇱 Netherlands
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- Not listed
- Free trial duration
- 30 days
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Pros and cons
Pros
- Ties CX work to business metrics
- Insights traceable to journeys
- 30-day free trial
Cons
- AI use is capped on the entry plan
- Strategic plan needs a sales call
- Geared to enterprise CX teams
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Q&A
What is TheyDo?
TheyDo is an experience context platform that maps customer journeys and connects them to research, voice-of-customer data, KPIs and operational signals. CX, product and design teams at larger companies use it to prioritize work based on real customer evidence.
What does the TheyDo Agent do?
It connects KPIs, voice-of-customer data and interactions to your journeys, then reasons over them to help prioritize initiatives.
Can I try TheyDo before buying?
Yes. A 30-day free trial of journey management can be requested, with capped AI usage.
How much does TheyDo cost?
TheyDo is free trial. There is a 30-day free trial.
Is there a free version of TheyDo?
No, but you can try it free for 30 days before paying.
What are the main features of TheyDo?
Journey management, TheyDo Agent, Insight scoring, Journey summarization, KPI and VoC linking, Executive insights.
Who makes TheyDo?
TheyDo is made by TheyDo BV.
What are the best alternatives to TheyDo?
Popular alternatives include Sense, DataSnipper, Archetype AI.