kitio.aiAdded Nov 5, 2026
Kapiche
From $2000/moFeedback analytics that reads every customer conversation with AI
What is Kapiche?
Kapiche is a customer intelligence platform that pulls feedback from support tickets, surveys, reviews and social media into one place and analyzes it with AI. CX, support and product teams use it to find themes, track sentiment and spot churn risks.
Integrations connect Kapiche to an existing customer experience and support stack so new conversations are analyzed as they arrive. Instead of relying on survey scores alone, teams can see which topics come up most and how they change over time.
Higher plans add AI sentiment analysis and contact reasoning that explains why customers got in touch. Pricing starts at the Bronze tier for small teams, while larger tiers are quoted by sales.
Features
- Multi-channel feedback import
- Theme detection
- Sentiment analysis
- Contact reasoning
- Real-time integrations
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Releases
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Organization
Kapiche
🇦🇺 Australia
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- $2000/mo
- Billing frequency
- Monthly
Kapiche plans
Bronze
$2000/mo
- For small teams
- Theme identification
- Customer feedback analysis
Silver
Contact sales
- AI sentiment analysis
- Contact reasoning
Gold
Contact sales
- Full feature set
- For larger organizations
Prices in USD, checked Nov 5, 2026. Plans change often, so confirm on the Kapiche site.Official pricing
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Pros and cons
Pros
- Analyzes all conversations, not samples
- Combines support and survey data
- Built for CX and product teams
Cons
- Entry plan starts at $2,000 a month
- No free plan or self-serve trial
- Upper tiers require a sales call
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Q&A
What is Kapiche?
Kapiche is a customer intelligence platform that pulls feedback from support tickets, surveys, reviews and social media into one place and analyzes it with AI. CX, support and product teams use it to find themes, track sentiment and spot churn risks.
Which sources can Kapiche analyze?
It brings together support conversations, surveys, reviews, social media and other channels through integrations with your existing tools.
How much does Kapiche cost?
Kapiche is paid, with paid plans from $2000/mo.
Is there a free version of Kapiche?
No. Kapiche is a paid tool.
What are the main features of Kapiche?
Multi-channel feedback import, Theme detection, Sentiment analysis, Contact reasoning, Real-time integrations.
Who makes Kapiche?
Kapiche is made by Kapiche.
What are the best alternatives to Kapiche?
Popular alternatives include Keatext, Amazon Comprehend, IBM Watson Natural Language Understanding.