kitio.aiAdded Nov 5, 2026
Customer Experience Agent Studio
PaidGemini-based Google Cloud platform for customer service agents
What is Customer Experience Agent Studio?
Customer Experience Agent Studio is Google Cloud's platform for building conversational agents for customer self-service, and the successor to Dialogflow. Teams design agents in a low-code visual interface, test them in a simulator and deploy them to chat, voice and other channels.
The studio combines an agent builder, a multimodal conversation simulator, evaluations and tracing in one place, and ships with 35 prebuilt agent templates. Agents can handle text, audio and images, speak with human-like voices in more than 40 languages, and keep context across a customer's journey.
It is part of Gemini Enterprise for Customer Experience and is billed per chat or voice session on a pay-as-you-go basis, with an overage rate for long voice calls. Teams still running flow-based Dialogflow CX agents are directed to sales for migration pricing.
Features
- Low-code agent builder
- 35 prebuilt agent templates
- Conversation simulator
- Evaluations and tracing
- Voice agents in 40+ languages
- Omnichannel deployment
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Organization
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Built on Gemini models
- Templates speed up first agents
- Many languages for voice
Cons
- Usage pricing is hard to forecast
- Requires Google Cloud setup
- Dialogflow migration needs a sales call
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Q&A
What is Customer Experience Agent Studio?
Customer Experience Agent Studio is Google Cloud's platform for building conversational agents for customer self-service, and the successor to Dialogflow. Teams design agents in a low-code visual interface, test them in a simulator and deploy them to chat, voice and other channels.
What happened to Dialogflow?
The Dialogflow Enterprise page now leads to Customer Experience Agent Studio, and existing Dialogflow CX users are offered migration support through sales.
Which channels can these agents run on?
Web, mobile, voice, email, social channels and apps.
How much does Customer Experience Agent Studio cost?
Customer Experience Agent Studio is paid.
Is there a free version of Customer Experience Agent Studio?
No. Customer Experience Agent Studio is a paid tool.
What are the main features of Customer Experience Agent Studio?
Low-code agent builder, 35 prebuilt agent templates, Conversation simulator, Evaluations and tracing, Voice agents in 40+ languages, Omnichannel deployment.
Who makes Customer Experience Agent Studio?
Customer Experience Agent Studio is made by Google.
What are the best alternatives to Customer Experience Agent Studio?
Popular alternatives include boost.ai, Haptik, Aircall.