kitio.aiAdded Oct 28, 2026
Haptik
PaidEnterprise conversational AI agents for support, sales and voice
What is Haptik?
Haptik, part of Jio, builds conversational AI agents that handle customer service, sales, bookings and lead qualification for large companies. Agents work over WhatsApp, voice, web chat, RCS, Instagram and Facebook Messenger.
Agent Studio is used to build and configure agents, and the voice agents handle phone calls with intent detection and support for more than 100 languages. Use cases range from answering support questions without fixed journeys to recommending products and capturing qualified leads.
Contakt adds a live agent chat desk with an AI co-pilot for human staff, an Insights Agent reports on conversations, and Interakt covers WhatsApp commerce for smaller businesses. Haptik also offers generative AI consulting to take projects from proof of concept to production.
Features
- Agent Studio
- AI voice agents
- WhatsApp and RCS messaging
- Agent co-pilot for human staff
- Conversation analytics
- 100+ languages
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Releases
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Organization
Jio Haptik Technologies
🇮🇳 India
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Covers chat, messaging apps and phone
- Multilingual voice agents
- Includes tools for human agents too
Cons
- No public pricing
- Geared to large enterprises
- Setup usually involves sales and services
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Q&A
What is Haptik?
Haptik, part of Jio, builds conversational AI agents that handle customer service, sales, bookings and lead qualification for large companies. Agents work over WhatsApp, voice, web chat, RCS, Instagram and Facebook Messenger.
Which channels do Haptik agents support?
WhatsApp, voice calls, RCS Business Messaging, Instagram Direct, Facebook Messenger and web chat.
Does Haptik help human support agents?
Yes. Its Contakt product gives live agents a chat desk with an AI co-pilot.
How much does Haptik cost?
Haptik is paid.
Is there a free version of Haptik?
No. Haptik is a paid tool.
What are the main features of Haptik?
Agent Studio, AI voice agents, WhatsApp and RCS messaging, Agent co-pilot for human staff, Conversation analytics, 100+ languages.
Who makes Haptik?
Haptik is made by Jio Haptik Technologies.
What are the best alternatives to Haptik?
Popular alternatives include boost.ai, Hubtype, LivePerson.