kitio.aiAircall vs Customer Experience Agent Studio
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Aircall starts at $30/mo and Customer Experience Agent Studio starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI voice agents
- Call transcription and insights
- Live in-call guidance
- Shared team inbox
- Call routing and IVR
- 250+ integrations
- Low-code agent builder
- 35 prebuilt agent templates
- Conversation simulator
- Evaluations and tracing
- Voice agents in 40+ languages
- Omnichannel deployment
| Feature | Aircall | Customer Experience Agent Studio |
|---|---|---|
| Best for | Cloud phone system with AI voice agents and call coaching | Gemini-based Google Cloud platform for customer service agents |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $30/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Aircall | |
| Based in | France | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Aircall starts at $30/mo and Customer Experience Agent Studio starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essentials
$30/mo
- Per license, 3 minimum
- 50 AI Voice Agent minutes per month
- Shared inbox and call recordings
- AI transcripts
Professional
$50/mo
- Per license, 3 minimum
- Unlimited teams
- API developer support
- SSO and SCIM
Enterprise
Contact sales
- Minimum of 25 users
- Custom pricing
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Aircall
- AI voice agents included in every plan
- Phone, SMS and WhatsApp in one inbox
- Wide CRM and help desk integrations
- Minimum of three licenses on lower plans
- AI voice minutes are capped on Essentials
- Extra phone numbers cost $6 each per month
Customer Experience Agent Studio
- Built on Gemini models
- Templates speed up first agents
- Many languages for voice
- Usage pricing is hard to forecast
- Requires Google Cloud setup
- Dialogflow migration needs a sales call
Which one should you choose?
Choose Aircall if you want:
- AI voice agents included in every plan
- Phone, SMS and WhatsApp in one inbox
- Wide CRM and help desk integrations
Watch out: minimum of three licenses on lower plans.
Choose Customer Experience Agent Studio if you want:
- Built on Gemini models
- Templates speed up first agents
- Many languages for voice
Watch out: usage pricing is hard to forecast.
Aircall vs Customer Experience Agent Studio FAQ
What is the difference between Aircall and Customer Experience Agent Studio?
Aircall: Cloud phone system with AI voice agents and call coaching. Customer Experience Agent Studio: Gemini-based Google Cloud platform for customer service agents. Both are customer support tools.
Is Aircall or Customer Experience Agent Studio cheaper?
Aircall starts at $30/mo and Customer Experience Agent Studio starts at See pricing page. Check both pricing pages for current plans.
Do Aircall and Customer Experience Agent Studio have free plans?
Aircall: No, trial available. Customer Experience Agent Studio: No.
Who makes Aircall?
Aircall is made by Aircall, based in France.
Who makes Customer Experience Agent Studio?
Customer Experience Agent Studio is made by Google, based in United States.
Which should I choose, Aircall or Customer Experience Agent Studio?
Choose Aircall if you value ai voice agents included in every plan and phone, sms and whatsapp in one inbox. Choose Customer Experience Agent Studio if you value built on gemini models and templates speed up first agents.