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AI toolsCustomer supportVapi

Added Oct 28, 2026

Vapi

Freemium · $29/mo
🇺🇸 United StatesVapiCustomer support views clicks to the websiteNo ratings
Use tool

Developer platform to build, test and deploy voice AI agents

Voice agent orchestrationChoice of STT, LLM and voice providersPhone numbers and SIPReal-time call monitoringHIPAA add-onZero data retention optionFreemium · $29/mo
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vapi.ai
VapiDeveloper platform to build, test and deploy voice AI agentsVisit vapi.ai

What is Vapi?

Vapi gives developers the infrastructure to run phone and web voice agents for support, lead qualification and appointment booking. You choose the transcriber, language model and voice, and Vapi handles orchestration, telephony and real-time monitoring.

Agents are configured through the API or dashboard, covering voice, conversation flow, telephony and integrations, and calls can run over Vapi telephony, SIP, WebSockets, WebRTC, Twilio, Vonage or Telnyx. Call analytics show what works and where conversations fail, so teams can keep improving prompts.

Billing is per minute: you pay the providers' rates for transcription (such as Deepgram), the model (such as OpenAI) and the voice (such as ElevenLabs), plus Vapi's hosting fee. New accounts get $5 in credits, and optional success packages add phone numbers, concurrency, data retention, zero data retention and SLAs.

Features

  • Voice agent orchestration
  • Choice of STT, LLM and voice providers
  • Phone numbers and SIP
  • Real-time call monitoring
  • HIPAA add-on
  • Zero data retention option

Tags

Voice AgentsAPITelephonyDevelopers

Releases

+ Submit new release
  1. ListedOct 28, 2026

    Vapi was added to the directory.

Organization

Vapi

🇺🇸 United States

Listed by kitio.ai · unverified owner

Pricing

Pricing model
Freemium
Paid options from
$29/mo
Billing frequency
Monthly

Vapi plans

  • By Usage

    Pay per minute

    • $5 free credits
    • 1 phone number included
    • 4 concurrent calls
    • 14 days of data retention
  • Core

    $29/mo

    • 5 phone numbers
    • 10 concurrent calls
    • 30 days of data retention
    • Zero data retention included
  • Pro

    $999/mo

    • 10% of hosting fee, $999 minimum
    • 30 concurrent calls
    • RBAC and dedicated Slack support
    • 99% uptime SLA
  • Premier

    Contact sales

    • Custom concurrency and retention
    • Named support team
    • 99.9% uptime SLA

Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Vapi site.Official pricing

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Top Vapi alternatives

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Guava

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UK contact centre platform with AI voice and chat agents

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SigmaMind AINew

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Voice AI agents for inbound and outbound contact center calls

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Compare Vapi

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  • Vapi vs SigmaMind AI

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  • Cartesia SonicNew

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  • Vercel AI Gateway

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Pros and cons

Pros

  • Mix and match model and voice providers
  • Free credits to start building
  • Many telephony options

Cons

  • Per-minute costs stack across providers
  • Pro package has a $999 monthly minimum
  • Built for developers, not no-code users

Prompts & results

No prompts yet. Add your own prompt and output to help others use this tool.

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Reviews

Q&A

What is Vapi?

Vapi gives developers the infrastructure to run phone and web voice agents for support, lead qualification and appointment booking. You choose the transcriber, language model and voice, and Vapi handles orchestration, telephony and real-time monitoring.

Which telephony providers work with Vapi?

Vapi supports its own telephony and SIP, WebSockets and Daily WebRTC at no transport fee, plus Twilio, Vonage and Telnyx at their own rates.

Can Vapi be used for healthcare calls?

Vapi offers a HIPAA compliance add-on with HIPAA-eligible data handling and a standard data processing agreement.

How much does Vapi cost?

Vapi is freemium, with paid plans from $29/mo.

Is there a free version of Vapi?

Yes. Vapi has a free plan, and paid plans add more usage and features.

What are the main features of Vapi?

Voice agent orchestration, Choice of STT, LLM and voice providers, Phone numbers and SIP, Real-time call monitoring, HIPAA add-on, Zero data retention option.

Who makes Vapi?

Vapi is made by Vapi.

What are the best alternatives to Vapi?

Popular alternatives include Guava, Phonic, Hostcomm.

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