kitio.aiCustomer Experience Agent Studio vs Haptik
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Customer Experience Agent Studio starts at See pricing page and Haptik starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Low-code agent builder
- 35 prebuilt agent templates
- Conversation simulator
- Evaluations and tracing
- Voice agents in 40+ languages
- Omnichannel deployment
- Agent Studio
- AI voice agents
- WhatsApp and RCS messaging
- Agent co-pilot for human staff
- Conversation analytics
- 100+ languages
| Feature | Customer Experience Agent Studio | Haptik |
|---|---|---|
| Best for | Gemini-based Google Cloud platform for customer service agents | Enterprise conversational AI agents for support, sales and voice |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Jio Haptik Technologies | |
| Based in | United States | India |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Customer Experience Agent Studio starts at See pricing page and Haptik starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Customer Experience Agent Studio
- Built on Gemini models
- Templates speed up first agents
- Many languages for voice
- Usage pricing is hard to forecast
- Requires Google Cloud setup
- Dialogflow migration needs a sales call
Haptik
- Covers chat, messaging apps and phone
- Multilingual voice agents
- Includes tools for human agents too
- No public pricing
- Geared to large enterprises
- Setup usually involves sales and services
Which one should you choose?
Choose Customer Experience Agent Studio if you want:
- Built on Gemini models
- Templates speed up first agents
- Many languages for voice
Watch out: usage pricing is hard to forecast.
Choose Haptik if you want:
- Covers chat, messaging apps and phone
- Multilingual voice agents
- Includes tools for human agents too
Watch out: no public pricing.
Customer Experience Agent Studio vs Haptik FAQ
What is the difference between Customer Experience Agent Studio and Haptik?
Customer Experience Agent Studio: Gemini-based Google Cloud platform for customer service agents. Haptik: Enterprise conversational AI agents for support, sales and voice. Both are customer support tools.
Is Customer Experience Agent Studio or Haptik cheaper?
Customer Experience Agent Studio starts at See pricing page and Haptik starts at See pricing page. Check both pricing pages for current plans.
Do Customer Experience Agent Studio and Haptik have free plans?
Customer Experience Agent Studio: No. Haptik: No.
Who makes Customer Experience Agent Studio?
Customer Experience Agent Studio is made by Google, based in United States.
Who makes Haptik?
Haptik is made by Jio Haptik Technologies, based in India.
Which should I choose, Customer Experience Agent Studio or Haptik?
Choose Customer Experience Agent Studio if you value built on gemini models and templates speed up first agents. Choose Haptik if you value covers chat, messaging apps and phone and multilingual voice agents.