kitio.aiAdded Oct 28, 2026
Auralis
PaidAI service desk that resolves tickets for office technology dealers
What is Auralis?
Auralis is a service desk with AI agents that answer chat, voice, email and ticket queries, built especially for business and office technology dealers running ECI e-automate. It handles meter reads, toner orders, error codes and contract questions, with humans kept in the loop.
The product splits into Autopilot for autonomous resolution, Answer for instant replies, Assist for agent help and Analytics for reporting, plus a knowledge center. Escalations go to staff when the AI can't close a request, and every channel shares the same agent setup.
Besides e-automate, it connects to Zendesk, Intercom, HubSpot, Freshdesk, Salesforce, Jira Service Desk, ServiceNow, Zoho Desk, Gorgias and Kayako. New customers can run a 30-day pilot on their own data and tickets before committing.
Features
- Chat, voice, email and ticket agents
- ECI e-automate integration
- Agent assist
- Support analytics
- Knowledge center
- Help desk integrations
Tags
Releases
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Organization
Auralis
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Deep fit for e-automate dealers
- Works with many help desks
- 30-day pilot on real tickets
Cons
- Pricing not listed publicly
- Niche focus on equipment dealers
- Demo required to get started
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Q&A
What is Auralis?
Auralis is a service desk with AI agents that answer chat, voice, email and ticket queries, built especially for business and office technology dealers running ECI e-automate. It handles meter reads, toner orders, error codes and contract questions, with humans kept in the loop.
Which help desks does Auralis integrate with?
It lists ECI e-automate, Zendesk, Intercom, HubSpot, Freshdesk, Salesforce, Jira Service Desk, ServiceNow, Zoho Desk, Gorgias and Kayako.
Can I test Auralis before buying?
Yes. Auralis offers a 30-day pilot that runs on your own data and tickets.
How much does Auralis cost?
Auralis is paid.
Is there a free version of Auralis?
No. Auralis is a paid tool.
What are the main features of Auralis?
Chat, voice, email and ticket agents, ECI e-automate integration, Agent assist, Support analytics, Knowledge center, Help desk integrations.
Who makes Auralis?
Auralis is made by Auralis.
What are the best alternatives to Auralis?
Popular alternatives include Octocom, GPT-trainer, Capacity.