kitio.aiZipchat vs Chat Thing
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zipchat starts at See pricing page and Chat Thing starts at $14/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website sales chat
- WhatsApp campaigns and cart recovery
- Instagram and Facebook DM replies
- Agentic product search
- Product page Q&A
- Shopify and WooCommerce support
- Training on sites, docs and Notion
- Web chat, WhatsApp and phone
- Calendar booking
- Order lookups and actions
- Human handoff
| Feature | Zipchat | Chat Thing |
|---|---|---|
| Best for | AI agent for e-commerce sales and support on chat, WhatsApp and social | AI chat and voice agents trained on your website and docs |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | $14/mo |
| Free plan | No, 7-day trial | Yes |
| Made by | Zipchat | Chat Thing |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Zipchat starts at See pricing page and Chat Thing starts at $14/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$64/mo billed yearly
- 750 replies per month
- 1 AI agent
- 1,000 training pages
- Unlimited team members
Pro
$240/mo billed yearly
- 3,000 replies per month
- 3 AI agents
- 75,000 training pages
- Priority support
Scale
$480/mo billed yearly
- 6,000 replies per month
- About 2,500 conversations
5 plans
Free
Free
- 1 agent
- 1 data source
- 80k message tokens
Basic
$14/mo
- 3 agents
- 3.5M message tokens per month
- 2 team members
Standard
$49/mo
- 6 agents
- 19M message tokens per month
- 4 team members
Pro
$99/mo
- 20 agents
- 38M message tokens per month
- 6 team members
Enterprise
$299/mo
- 50 agents
- 120M message tokens per month
- Unlimited data sources
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zipchat
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
- No free plan after the trial
- Reply caps on each tier
- Listed prices assume annual billing
Chat Thing
- Flat pricing, not per conversation
- Low-cost entry plan
- Phone receptionist on the same agent
- Free plan allows one data source
- Token-based limits take some working out
- Few team seats on lower plans
Which one should you choose?
Choose Zipchat if you want:
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
Watch out: no free plan after the trial.
Choose Chat Thing if you want:
- Flat pricing, not per conversation
- Low-cost entry plan
- Phone receptionist on the same agent
Watch out: free plan allows one data source.
Zipchat vs Chat Thing FAQ
What is the difference between Zipchat and Chat Thing?
Zipchat: AI agent for e-commerce sales and support on chat, WhatsApp and social. Chat Thing: AI chat and voice agents trained on your website and docs. Both are customer support tools.
Is Zipchat or Chat Thing cheaper?
Zipchat starts at See pricing page and Chat Thing starts at $14/mo. Check both pricing pages for current plans.
Do Zipchat and Chat Thing have free plans?
Zipchat: No, 7-day trial. Chat Thing: Yes.
Who makes Zipchat?
Zipchat is made by Zipchat.
Who makes Chat Thing?
Chat Thing is made by Chat Thing.
Which should I choose, Zipchat or Chat Thing?
Choose Zipchat if you value covers chat, whatsapp, social and email and all languages on every plan. Choose Chat Thing if you value flat pricing, not per conversation and low-cost entry plan.