kitio.aiChat Thing vs Engati
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Chat Thing starts at $14/mo and Engati starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Training on sites, docs and Notion
- Web chat, WhatsApp and phone
- Calendar booking
- Order lookups and actions
- Human handoff
- WhatsApp and Instagram chatbots
- Voice AI agents
- eSenseGPT bot training
- Live chat inbox
- Marketing campaigns
- Shopify chatbot
| Feature | Chat Thing | Engati |
|---|---|---|
| Best for | AI chat and voice agents trained on your website and docs | Conversational AI for WhatsApp, voice, web chat and Instagram |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $14/mo | See pricing page |
| Free plan | Yes | No, 7-day trial |
| Made by | Chat Thing | Engati |
| Based in | – | India |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Chat Thing starts at $14/mo and Engati starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 1 agent
- 1 data source
- 80k message tokens
Basic
$14/mo
- 3 agents
- 3.5M message tokens per month
- 2 team members
Standard
$49/mo
- 6 agents
- 19M message tokens per month
- 4 team members
Pro
$99/mo
- 20 agents
- 38M message tokens per month
- 6 team members
Enterprise
$299/mo
- 50 agents
- 120M message tokens per month
- Unlimited data sources
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Chat Thing
- Flat pricing, not per conversation
- Low-cost entry plan
- Phone receptionist on the same agent
- Free plan allows one data source
- Token-based limits take some working out
- Few team seats on lower plans
Engati
- Covers many messaging channels
- Low-code bot builder
- Trial without a credit card
- Multilingual conversations
- WhatsApp messaging costs are separate
- Plan prices not listed in the evidence
- Broad feature set takes time to learn
Which one should you choose?
Choose Chat Thing if you want:
- Flat pricing, not per conversation
- Low-cost entry plan
- Phone receptionist on the same agent
Watch out: free plan allows one data source.
Choose Engati if you want:
- Covers many messaging channels
- Low-code bot builder
- Trial without a credit card
Watch out: whatsapp messaging costs are separate.
Chat Thing vs Engati FAQ
What is the difference between Chat Thing and Engati?
Chat Thing: AI chat and voice agents trained on your website and docs. Engati: Conversational AI for WhatsApp, voice, web chat and Instagram. Both are customer support tools.
Is Chat Thing or Engati cheaper?
Chat Thing starts at $14/mo and Engati starts at See pricing page. Check both pricing pages for current plans.
Do Chat Thing and Engati have free plans?
Chat Thing: Yes. Engati: No, 7-day trial.
Who makes Chat Thing?
Chat Thing is made by Chat Thing.
Who makes Engati?
Engati is made by Engati, based in India.
Which should I choose, Chat Thing or Engati?
Choose Chat Thing if you value flat pricing, not per conversation and low-cost entry plan. Choose Engati if you value covers many messaging channels and low-code bot builder.