kitio.aiSmartsupp vs Chathero
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and Chathero starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- Central AI knowledge base
- Role-based AI agents
- Voice agents
- Web chat and WhatsApp
- CRM and shop integrations
- Agency partner program
| Feature | Smartsupp | Chathero |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | German AI agent platform for service, sales and marketing chats |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No, 14-day trial |
| Made by | Smartsupp | Chathero |
| Based in | Czechia | Germany |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Smartsupp starts at See pricing page and Chathero starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Chathero
- Hosted in Germany under GDPR
- Voice, chat and WhatsApp in one suite
- One knowledge base for all agents
- Site and support mainly in German
- Prices not shown in the evidence
- Aimed at mid-sized firms
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose Chathero if you want:
- Hosted in Germany under GDPR
- Voice, chat and WhatsApp in one suite
- One knowledge base for all agents
Watch out: site and support mainly in german.
Smartsupp vs Chathero FAQ
What is the difference between Smartsupp and Chathero?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. Chathero: German AI agent platform for service, sales and marketing chats. Both are customer support tools.
Is Smartsupp or Chathero cheaper?
Smartsupp starts at See pricing page and Chathero starts at See pricing page. Check both pricing pages for current plans.
Do Smartsupp and Chathero have free plans?
Smartsupp: Yes. Chathero: No, 14-day trial.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes Chathero?
Chathero is made by Chathero, based in Germany.
Which should I choose, Smartsupp or Chathero?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose Chathero if you value hosted in germany under gdpr and voice, chat and whatsapp in one suite.