kitio.aiSalesforce Service Cloud vs Craftman
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Service Cloud has the lower starting price: about $25 a month, against $29 for Craftman.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- Unified chat and email inbox
- AI drafted replies
- Human approval before sending
- Response analytics
- Website chat widget
| Feature | Salesforce Service Cloud | Craftman |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | Shared support inbox for startups with AI-drafted replies |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $25/mo | $29/mo |
| Free plan | No, trial available | Yes |
| Made by | Salesforce | Craftman |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Salesforce Service Cloud has the lower starting price: about $25 a month, against $29 for Craftman.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
Craftman
- Human approves each AI draft
- Chat and email in one inbox
- Flat price with no per-seat bloat
- Pricing page was not available to verify
- Built for small teams, not large support orgs
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose Craftman if you want:
- Human approves each AI draft
- Chat and email in one inbox
- Flat price with no per-seat bloat
Watch out: pricing page was not available to verify.
Salesforce Service Cloud vs Craftman FAQ
What is the difference between Salesforce Service Cloud and Craftman?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. Craftman: Shared support inbox for startups with AI-drafted replies. Both are customer support tools.
Is Salesforce Service Cloud or Craftman cheaper?
Salesforce Service Cloud has the lower starting price: about $25 a month, against $29 for Craftman.
Do Salesforce Service Cloud and Craftman have free plans?
Salesforce Service Cloud: No, trial available. Craftman: Yes.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes Craftman?
Craftman is made by Craftman.
Which should I choose, Salesforce Service Cloud or Craftman?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose Craftman if you value human approves each ai draft and chat and email in one inbox.