kitio.airespond.io vs Mixdesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. respond.io starts at See pricing page and Mixdesk starts at $49/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Unified team inbox
- AI agents for chat
- WhatsApp Business calling
- Lead routing
- Broadcast campaigns
- CSAT and NPS surveys
- AI customer service agent
- Omnichannel shared inbox
- Lead qualification and routing
- Translation in 27+ languages
- Marketing campaigns
- WAWin Chrome extension
| Feature | respond.io | Mixdesk |
|---|---|---|
| Best for | Customer conversation platform with AI agents for WhatsApp and social | AI agent and shared inbox for WhatsApp, Instagram, TikTok and chat |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | $49/mo |
| Free plan | No, trial available | Yes |
| Made by | respond.io | Mixdesk |
| Based in | Malaysia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
respond.io starts at See pricing page and Mixdesk starts at $49/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 10 conversations
- 10 channel accounts
- No AI messages
Essential
$49/mo
- Unlimited conversations
- Messaging and marketing
- 10K translation characters
Pro
$199/mo
- AI agents
- 5,000 AI messages a month
- 20 channel accounts
Expert
Contact sales
- 30,000 AI messages a month
- Custom AI tools and API
- CRM sync
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
respond.io
- Strong WhatsApp support
- Covers sales and support in one inbox
- Interface in many languages
- No free plan, trial only
- Messaging fees from Meta come on top
- Best suited to messaging-heavy B2C teams
Mixdesk
- No per-seat fees
- Wide range of messaging channels
- Free plan to try the inbox
- AI agent requires the Pro plan
- WhatsApp fees are billed separately
- Free plan has only 10 conversations
Which one should you choose?
Choose respond.io if you want:
- Strong WhatsApp support
- Covers sales and support in one inbox
- Interface in many languages
Watch out: no free plan, trial only.
Choose Mixdesk if you want:
- No per-seat fees
- Wide range of messaging channels
- Free plan to try the inbox
Watch out: ai agent requires the pro plan.
respond.io vs Mixdesk FAQ
What is the difference between respond.io and Mixdesk?
respond.io: Customer conversation platform with AI agents for WhatsApp and social. Mixdesk: AI agent and shared inbox for WhatsApp, Instagram, TikTok and chat. Both are customer support tools.
Is respond.io or Mixdesk cheaper?
respond.io starts at See pricing page and Mixdesk starts at $49/mo. Check both pricing pages for current plans.
Do respond.io and Mixdesk have free plans?
respond.io: No, trial available. Mixdesk: Yes.
Who makes respond.io?
respond.io is made by respond.io, based in Malaysia.
Who makes Mixdesk?
Mixdesk is made by Mixdesk.
Which should I choose, respond.io or Mixdesk?
Choose respond.io if you value strong whatsapp support and covers sales and support in one inbox. Choose Mixdesk if you value no per-seat fees and wide range of messaging channels.