kitio.aiPylon vs Cast.app
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Pylon starts at See pricing page and Cast.app starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Slack and Teams ticketing
- AI agents and assistants
- Account intelligence
- Knowledge base
- CRM sync
- AI agents for customer accounts
- Personalized account presentations
- Onboarding and adoption flows
- Renewal and expansion prompts
- Data source integrations
| Feature | Pylon | Cast.app |
|---|---|---|
| Best for | B2B support platform for Slack, Teams and email with AI agents | Customer-facing AI agents for onboarding, adoption and renewals |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Pylon | Cast.app |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Pylon starts at See pricing page and Cast.app starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Professional
$89/seat/mo, annual
- Per seat
- Core support and analytics
- Automations, viewer seats
Advanced
$139/seat/mo, annual
- Per seat
- AI agents via credits
Enterprise
Custom
- Custom quote
- Talk to sales
2 plans
Startup
Contact sales
- Under 25 staff or $5M ARR
- Priced by customer accounts
- Email and AI chat support
Enterprise
Contact sales
- Priced by customer accounts
- Live chat and phone support
- Multi-year volume pricing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Pylon
- Built for Slack-based support
- Good account-level view
- Modern, fast interface
- No free plan
- AI features are add-ons
- Annual billing and seat minimums
Cast.app
- Priced per account, not per seat
- Works on top of the existing CS stack
- Customer data kept out of training
- Annual contracts only
- No published prices
- Needs good account data to be useful
Which one should you choose?
Choose Pylon if you want:
- Built for Slack-based support
- Good account-level view
- Modern, fast interface
Watch out: no free plan.
Choose Cast.app if you want:
- Priced per account, not per seat
- Works on top of the existing CS stack
- Customer data kept out of training
Watch out: annual contracts only.
Pylon vs Cast.app FAQ
What is the difference between Pylon and Cast.app?
Pylon: B2B support platform for Slack, Teams and email with AI agents. Cast.app: Customer-facing AI agents for onboarding, adoption and renewals. Both are customer support tools.
Is Pylon or Cast.app cheaper?
Pylon starts at See pricing page and Cast.app starts at See pricing page. Check both pricing pages for current plans.
Do Pylon and Cast.app have free plans?
Pylon: No. Cast.app: No.
Who makes Pylon?
Pylon is made by Pylon, based in United States.
Who makes Cast.app?
Cast.app is made by Cast.app, based in United States.
Which should I choose, Pylon or Cast.app?
Choose Pylon if you value built for slack-based support and good account-level view. Choose Cast.app if you value priced per account, not per seat and works on top of the existing cs stack.