kitio.aiMicrosoft Dynamics 365 vs Retorio
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Microsoft Dynamics 365 starts at See pricing page and Retorio starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Sales and customer service CRM
- Contact center
- Finance and supply chain ERP
- Built-in AI agents
- Custom agent building
- Microsoft 365 integration
- AI role-play with virtual clients
- Behavioural feedback
- Onboarding training
- Objection handling practice
- 14 languages
| Feature | Microsoft Dynamics 365 | Retorio |
|---|---|---|
| Best for | Microsoft's CRM and ERP apps with built-in Copilot and agents | AI role-play coaching for sales and service teams |
| Category | Sales | Sales |
| Pricing model | Free trial | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No, trial available | No |
| Made by | Microsoft | Retorio |
| Based in | United States | Germany |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Microsoft Dynamics 365 starts at See pricing page and Retorio starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
1 plan
Per user licence
Contact sales
- Per user
- Unlimited training programs
- Billed monthly or yearly
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Microsoft Dynamics 365
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
- Licensing is complex
- Setup usually needs a partner
- Costs add up per user and per app
Retorio
- Realistic practice with virtual clients
- GDPR compliant and EU AI Act aligned
- Unlimited training programs
- Per-user licensing needs a quote
- Aimed at enterprise teams
- No public price list
Which one should you choose?
Choose Microsoft Dynamics 365 if you want:
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
Watch out: licensing is complex.
Choose Retorio if you want:
- Realistic practice with virtual clients
- GDPR compliant and EU AI Act aligned
- Unlimited training programs
Watch out: per-user licensing needs a quote.
Microsoft Dynamics 365 vs Retorio FAQ
What is the difference between Microsoft Dynamics 365 and Retorio?
Microsoft Dynamics 365: Microsoft's CRM and ERP apps with built-in Copilot and agents. Retorio: AI role-play coaching for sales and service teams. Both are sales tools.
Is Microsoft Dynamics 365 or Retorio cheaper?
Microsoft Dynamics 365 starts at See pricing page and Retorio starts at See pricing page. Check both pricing pages for current plans.
Do Microsoft Dynamics 365 and Retorio have free plans?
Microsoft Dynamics 365: No, trial available. Retorio: No.
Who makes Microsoft Dynamics 365?
Microsoft Dynamics 365 is made by Microsoft, based in United States.
Who makes Retorio?
Retorio is made by Retorio, based in Germany.
Which should I choose, Microsoft Dynamics 365 or Retorio?
Choose Microsoft Dynamics 365 if you value covers crm and erp in one family and tight microsoft 365 integration. Choose Retorio if you value realistic practice with virtual clients and gdpr compliant and eu ai act aligned.