kitio.aiFreshdesk vs Gaspar AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk starts at $19/mo and Gaspar AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Virtual agent in Slack and Teams
- Auto-resolve routine issues
- Workflow automation
- Knowledge management
- Jira Service Management portal
| Feature | Freshdesk | Gaspar AI |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | Generative AI help desk for employees in Slack and Teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $19/mo | See pricing page |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Freshworks | Gaspar AI |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Freshdesk starts at $19/mo and Gaspar AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
2 plans
Standard
$12/user/mo billed yearly
- Per user
- AI self-service
- Automated workflows
- Omni-channel access
Enterprise
Contact sales
- Custom business solution
- Tailored to your needs
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
Gaspar AI
- Lives inside chat tools staff already use
- Flat per-user price listed
- 14-day free trial
- Standard plan is billed annually
- Resolution rates are self-reported
- Demo needed for enterprise setup
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose Gaspar AI if you want:
- Lives inside chat tools staff already use
- Flat per-user price listed
- 14-day free trial
Watch out: standard plan is billed annually.
Freshdesk vs Gaspar AI FAQ
What is the difference between Freshdesk and Gaspar AI?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. Gaspar AI: Generative AI help desk for employees in Slack and Teams. Both are customer support tools.
Is Freshdesk or Gaspar AI cheaper?
Freshdesk starts at $19/mo and Gaspar AI starts at See pricing page. Check both pricing pages for current plans.
Do Freshdesk and Gaspar AI have free plans?
Freshdesk: No, trial available. Gaspar AI: No, 14-day trial.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes Gaspar AI?
Gaspar AI is made by Gaspar AI.
Which should I choose, Freshdesk or Gaspar AI?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose Gaspar AI if you value lives inside chat tools staff already use and flat per-user price listed.