kitio.aiFreshdesk vs AIHelp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk starts at $19/mo and AIHelp starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- AI chatbot
- In-app chat and feedback
- Ticketing system
- Smart auto-forms
- Web chat widget
- Push notifications
| Feature | Freshdesk | AIHelp |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | In-app support SDK with AI chatbot, ticketing and feedback for apps |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $19/mo | See pricing page |
| Free plan | No, trial available | No, 21-day trial |
| Made by | Freshworks | AIHelp |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Freshdesk starts at $19/mo and AIHelp starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
AIHelp
- Built for mobile games and apps
- Chatbot, tickets and forms in one SDK
- 21-day trial with no card required
- Plan prices not listed publicly
- Requires SDK integration
- Website content feels dated
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose AIHelp if you want:
- Built for mobile games and apps
- Chatbot, tickets and forms in one SDK
- 21-day trial with no card required
Watch out: plan prices not listed publicly.
Freshdesk vs AIHelp FAQ
What is the difference between Freshdesk and AIHelp?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. AIHelp: In-app support SDK with AI chatbot, ticketing and feedback for apps. Both are customer support tools.
Is Freshdesk or AIHelp cheaper?
Freshdesk starts at $19/mo and AIHelp starts at See pricing page. Check both pricing pages for current plans.
Do Freshdesk and AIHelp have free plans?
Freshdesk: No, trial available. AIHelp: No, 21-day trial.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes AIHelp?
AIHelp is made by AIHelp.
Which should I choose, Freshdesk or AIHelp?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose AIHelp if you value built for mobile games and apps and chatbot, tickets and forms in one sdk.