kitio.aiZoho Desk vs AIHelp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zoho Desk starts at $9/mo and AIHelp starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Zia AI assistant
- Omnichannel ticketing
- Blueprint workflows
- Multi-brand help center
- SLA management
- AI chatbot
- In-app chat and feedback
- Ticketing system
- Smart auto-forms
- Web chat widget
- Push notifications
| Feature | Zoho Desk | AIHelp |
|---|---|---|
| Best for | Affordable help desk with Zia AI for ticket replies and insights | In-app support SDK with AI chatbot, ticketing and feedback for apps |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $9/mo | See pricing page |
| Free plan | Yes | No, 21-day trial |
| Made by | Zoho Corporation | AIHelp |
| Based in | India | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Zoho Desk starts at $9/mo and AIHelp starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- Up to 3 agents
- Email ticketing
- Basic help center
Express
$9/mo
- Per user
- Email and web forms
- AI agents with free tokens
- Custom domain
Standard
$20/mo
- Per user
- WhatsApp, Instagram, Messenger
- Answer bot and community forum
- Custom reports and dashboards
Professional
$35/mo
- Per user
- Telephony integration
- Zia AI built in
- Round-robin assignment
Enterprise
$50/mo
- Per user
- Advanced AI and automation
- Multi-brand help centers
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zoho Desk
- Low price per agent
- Good fit with Zoho apps
- Free plan for small teams
- Interface feels busy
- AI less advanced than leaders
- Third-party integrations are fewer
AIHelp
- Built for mobile games and apps
- Chatbot, tickets and forms in one SDK
- 21-day trial with no card required
- Plan prices not listed publicly
- Requires SDK integration
- Website content feels dated
Which one should you choose?
Choose Zoho Desk if you want:
- Low price per agent
- Good fit with Zoho apps
- Free plan for small teams
Watch out: interface feels busy.
Choose AIHelp if you want:
- Built for mobile games and apps
- Chatbot, tickets and forms in one SDK
- 21-day trial with no card required
Watch out: plan prices not listed publicly.
Zoho Desk vs AIHelp FAQ
What is the difference between Zoho Desk and AIHelp?
Zoho Desk: Affordable help desk with Zia AI for ticket replies and insights. AIHelp: In-app support SDK with AI chatbot, ticketing and feedback for apps. Both are customer support tools.
Is Zoho Desk or AIHelp cheaper?
Zoho Desk starts at $9/mo and AIHelp starts at See pricing page. Check both pricing pages for current plans.
Do Zoho Desk and AIHelp have free plans?
Zoho Desk: Yes. AIHelp: No, 21-day trial.
Who makes Zoho Desk?
Zoho Desk is made by Zoho Corporation, based in India.
Who makes AIHelp?
AIHelp is made by AIHelp.
Which should I choose, Zoho Desk or AIHelp?
Choose Zoho Desk if you value low price per agent and good fit with zoho apps. Choose AIHelp if you value built for mobile games and apps and chatbot, tickets and forms in one sdk.