kitio.aiFive9 vs Retell AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Five9 starts at See pricing page and Retell AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
- Voice agent builder
- Telephony and SIP support
- Function calling
- Call analytics
- Batch outbound calls
| Feature | Five9 | Retell AI |
|---|---|---|
| Best for | Cloud contact center software with AI agents and agent assist | Platform for building and running AI phone agents for call centers |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No, trial available |
| Made by | Five9 | Retell AI |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Five9 starts at See pricing page and Retell AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Pay as you go
$0.07-$0.31 / min
- $10 in free credits
- Chat agents from $0.002/msg
- Call analytics and transcripts
- Simulation testing
Enterprise
Custom
- Custom MSA/DPA terms
- Role-based access control
- Custom SSO
- PII removal
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
Retell AI
- Low latency voice calls
- Flexible API and builder
- Usage-based pricing
- Costs vary with model choice
- Needs tuning for complex flows
- Less suited to non-technical teams
Which one should you choose?
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Choose Retell AI if you want:
- Low latency voice calls
- Flexible API and builder
- Usage-based pricing
Watch out: costs vary with model choice.
Five9 vs Retell AI FAQ
What is the difference between Five9 and Retell AI?
Five9: Cloud contact center software with AI agents and agent assist. Retell AI: Platform for building and running AI phone agents for call centers. Both are customer support tools.
Is Five9 or Retell AI cheaper?
Five9 starts at See pricing page and Retell AI starts at See pricing page. Check both pricing pages for current plans.
Do Five9 and Retell AI have free plans?
Five9: No. Retell AI: No, trial available.
Who makes Five9?
Five9 is made by Five9, based in United States.
Who makes Retell AI?
Retell AI is made by Retell AI, based in United States.
Which should I choose, Five9 or Retell AI?
Choose Five9 if you value strong outbound dialing and reliable voice quality. Choose Retell AI if you value low latency voice calls and flexible api and builder.