kitio.aiChatShape vs Unless
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ChatShape starts at $19/mo and Unless starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website crawling
- PDF upload
- Embeddable chatbot
- Lead collection
- Custom branding and tone
- AI customer agent
- Auto-generated help center
- Helpdesk team assistant
- Audit trail
- GDPR and EU AI Act focus
- Outcome-based pricing
| Feature | ChatShape | Unless |
|---|---|---|
| Best for | Train a customer support chatbot from your website link | AI customer agent for regulated European businesses |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | $19/mo | See pricing page |
| Free plan | Yes | No |
| Made by | ChatShape | Unless |
| Based in | – | Netherlands |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
ChatShape starts at $19/mo and Unless starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 20 messages per month
- 2 chatbot generations
- Deleted after 5 idle days
Hobby
$19/mo
- 500 messages per month
- 10 chatbot generations
- 500,000 characters per bot
Standard
$48/mo
- 4,000 messages per month
- 25 chatbot generations
- 5M characters per bot
Pro
$398/mo
- 30,000 messages per month
- 50 chatbot generations
- 10M characters per bot
2 plans
Flex
€0.99 / outcome
- 100-outcome monthly minimum
- 10 seats, 5 audiences
- Starts with €50 credit
Fixed
€1,999/mo
- 5,000 outcomes a month
- Unlimited seats and connectors
- SLA and account manager
- 12-month minimum
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
ChatShape
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
- Free bots deleted after 5 days idle
- Free plan allows only 20 messages a month
- Top plan is expensive
Unless
- Designed for EU compliance needs
- Pay per outcome, not per seat
- Free four-week pilot on Fixed
- Prices in euros
- Fixed plan needs a 12-month commitment
- Many features are paid modules on Flex
Which one should you choose?
Choose ChatShape if you want:
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
Watch out: free bots deleted after 5 days idle.
Choose Unless if you want:
- Designed for EU compliance needs
- Pay per outcome, not per seat
- Free four-week pilot on Fixed
Watch out: prices in euros.
ChatShape vs Unless FAQ
What is the difference between ChatShape and Unless?
ChatShape: Train a customer support chatbot from your website link. Unless: AI customer agent for regulated European businesses. Both are customer support tools.
Is ChatShape or Unless cheaper?
ChatShape starts at $19/mo and Unless starts at See pricing page. Check both pricing pages for current plans.
Do ChatShape and Unless have free plans?
ChatShape: Yes. Unless: No.
Who makes ChatShape?
ChatShape is made by ChatShape.
Who makes Unless?
Unless is made by Unless, based in Netherlands.
Which should I choose, ChatShape or Unless?
Choose ChatShape if you value bot ready from just a link and free plan without a credit card. Choose Unless if you value designed for eu compliance needs and pay per outcome, not per seat.