kitio.aiChatShape vs Suppa
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ChatShape has the lower starting price: about $19 a month, against $27 for Suppa.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website crawling
- PDF upload
- Embeddable chatbot
- Lead collection
- Custom branding and tone
- Knowledge base answers
- API actions
- Web and mobile deployment
- Whitelabel API
- Chat session analytics
- Free toolbox
| Feature | ChatShape | Suppa |
|---|---|---|
| Best for | Train a customer support chatbot from your website link | Build chatbots that answer customer questions and act on your systems |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $19/mo | $27/mo |
| Free plan | Yes | No, 14-day trial |
| Made by | ChatShape | Suppa |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
ChatShape has the lower starting price: about $19 a month, against $27 for Suppa.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 20 messages per month
- 2 chatbot generations
- Deleted after 5 idle days
Hobby
$19/mo
- 500 messages per month
- 10 chatbot generations
- 500,000 characters per bot
Standard
$48/mo
- 4,000 messages per month
- 25 chatbot generations
- 5M characters per bot
Pro
$398/mo
- 30,000 messages per month
- 50 chatbot generations
- 10M characters per bot
3 plans
Starter
$27/mo
- 1 chatbot
- 1,000 chat sessions
- 5 knowledge items
- 5 API actions
Pro
$57/mo
- 3 chatbots
- 3,000 chat sessions
- 20 knowledge items
- 20 API actions
Business
$137/mo
- 10 chatbots
- 10,000 chat sessions
- 50 knowledge items
- 100 API actions
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
ChatShape
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
- Free bots deleted after 5 days idle
- Free plan allows only 20 messages a month
- Top plan is expensive
Suppa
- Bots can act on your systems
- 14-day trial with no card
- Plans scale by chatbot count
- No permanent free plan
- Session and item limits are low on Starter
- Pricing toggle may show yearly rates
Which one should you choose?
Choose ChatShape if you want:
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
Watch out: free bots deleted after 5 days idle.
Choose Suppa if you want:
- Bots can act on your systems
- 14-day trial with no card
- Plans scale by chatbot count
Watch out: no permanent free plan.
ChatShape vs Suppa FAQ
What is the difference between ChatShape and Suppa?
ChatShape: Train a customer support chatbot from your website link. Suppa: Build chatbots that answer customer questions and act on your systems. Both are customer support tools.
Is ChatShape or Suppa cheaper?
ChatShape has the lower starting price: about $19 a month, against $27 for Suppa.
Do ChatShape and Suppa have free plans?
ChatShape: Yes. Suppa: No, 14-day trial.
Who makes ChatShape?
ChatShape is made by ChatShape.
Who makes Suppa?
Suppa is made by Suppa.
Which should I choose, ChatShape or Suppa?
Choose ChatShape if you value bot ready from just a link and free plan without a credit card. Choose Suppa if you value bots can act on your systems and 14-day trial with no card.