kitio.aiChatShape vs Doks.ai
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ChatShape starts at $19/mo and Doks.ai starts at $19/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website crawling
- PDF upload
- Embeddable chatbot
- Lead collection
- Custom branding and tone
- Chatbot trained on your content
- Human handoff
- Ticket creation in chat
- Lead capture forms
- White-label option
| Feature | ChatShape | Doks.ai |
|---|---|---|
| Best for | Train a customer support chatbot from your website link | Support chatbot trained on your website, docs and help center |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $19/mo | $19/mo |
| Free plan | Yes | No, trial available |
| Made by | ChatShape | Doks.ai |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
ChatShape starts at $19/mo and Doks.ai starts at $19/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 20 messages per month
- 2 chatbot generations
- Deleted after 5 idle days
Hobby
$19/mo
- 500 messages per month
- 10 chatbot generations
- 500,000 characters per bot
Standard
$48/mo
- 4,000 messages per month
- 25 chatbot generations
- 5M characters per bot
Pro
$398/mo
- 30,000 messages per month
- 50 chatbot generations
- 10M characters per bot
4 plans
Starter
$19/mo
- 2,000 message credits a month
Premium
$49/mo
- 5,000 message credits a month
- Remove Doks branding
Ultimate
$99/mo
- 10,000 message credits a month
Enterprise
$399/mo
- 40,000 message credits a month
- White-label option
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
ChatShape
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
- Free bots deleted after 5 days idle
- Free plan allows only 20 messages a month
- Top plan is expensive
Doks.ai
- Quick setup
- Trains on tickets as well as docs
- Discounts for open source
- Credits are tied to an older GPT model
- Branding removal needs Premium
- White label only on Enterprise
Which one should you choose?
Choose ChatShape if you want:
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
Watch out: free bots deleted after 5 days idle.
Choose Doks.ai if you want:
- Quick setup
- Trains on tickets as well as docs
- Discounts for open source
Watch out: credits are tied to an older gpt model.
ChatShape vs Doks.ai FAQ
What is the difference between ChatShape and Doks.ai?
ChatShape: Train a customer support chatbot from your website link. Doks.ai: Support chatbot trained on your website, docs and help center. Both are customer support tools.
Is ChatShape or Doks.ai cheaper?
ChatShape starts at $19/mo and Doks.ai starts at $19/mo. Check both pricing pages for current plans.
Do ChatShape and Doks.ai have free plans?
ChatShape: Yes. Doks.ai: No, trial available.
Who makes ChatShape?
ChatShape is made by ChatShape.
Who makes Doks.ai?
Doks.ai is made by Doks.ai.
Which should I choose, ChatShape or Doks.ai?
Choose ChatShape if you value bot ready from just a link and free plan without a credit card. Choose Doks.ai if you value quick setup and trains on tickets as well as docs.