kitio.aiAircall vs Vapi
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Vapi has the lower starting price: about $29 a month, against $30 for Aircall.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI voice agents
- Call transcription and insights
- Live in-call guidance
- Shared team inbox
- Call routing and IVR
- 250+ integrations
- Voice agent orchestration
- Choice of STT, LLM and voice providers
- Phone numbers and SIP
- Real-time call monitoring
- HIPAA add-on
- Zero data retention option
| Feature | Aircall | Vapi |
|---|---|---|
| Best for | Cloud phone system with AI voice agents and call coaching | Developer platform to build, test and deploy voice AI agents |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $30/mo | $29/mo |
| Free plan | No, trial available | Yes |
| Made by | Aircall | Vapi |
| Based in | France | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Vapi has the lower starting price: about $29 a month, against $30 for Aircall.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essentials
$30/mo
- Per license, 3 minimum
- 50 AI Voice Agent minutes per month
- Shared inbox and call recordings
- AI transcripts
Professional
$50/mo
- Per license, 3 minimum
- Unlimited teams
- API developer support
- SSO and SCIM
Enterprise
Contact sales
- Minimum of 25 users
- Custom pricing
4 plans
By Usage
Pay per minute
- $5 free credits
- 1 phone number included
- 4 concurrent calls
- 14 days of data retention
Core
$29/mo
- 5 phone numbers
- 10 concurrent calls
- 30 days of data retention
- Zero data retention included
Pro
$999/mo
- 10% of hosting fee, $999 minimum
- 30 concurrent calls
- RBAC and dedicated Slack support
- 99% uptime SLA
Premier
Contact sales
- Custom concurrency and retention
- Named support team
- 99.9% uptime SLA
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Aircall
- AI voice agents included in every plan
- Phone, SMS and WhatsApp in one inbox
- Wide CRM and help desk integrations
- Minimum of three licenses on lower plans
- AI voice minutes are capped on Essentials
- Extra phone numbers cost $6 each per month
Vapi
- Mix and match model and voice providers
- Free credits to start building
- Many telephony options
- Per-minute costs stack across providers
- Pro package has a $999 monthly minimum
- Built for developers, not no-code users
Which one should you choose?
Choose Aircall if you want:
- AI voice agents included in every plan
- Phone, SMS and WhatsApp in one inbox
- Wide CRM and help desk integrations
Watch out: minimum of three licenses on lower plans.
Choose Vapi if you want:
- Mix and match model and voice providers
- Free credits to start building
- Many telephony options
Watch out: per-minute costs stack across providers.
Aircall vs Vapi FAQ
What is the difference between Aircall and Vapi?
Aircall: Cloud phone system with AI voice agents and call coaching. Vapi: Developer platform to build, test and deploy voice AI agents. Both are customer support tools.
Is Aircall or Vapi cheaper?
Vapi has the lower starting price: about $29 a month, against $30 for Aircall.
Do Aircall and Vapi have free plans?
Aircall: No, trial available. Vapi: Yes.
Who makes Aircall?
Aircall is made by Aircall, based in France.
Who makes Vapi?
Vapi is made by Vapi, based in United States.
Which should I choose, Aircall or Vapi?
Choose Aircall if you value ai voice agents included in every plan and phone, sms and whatsapp in one inbox. Choose Vapi if you value mix and match model and voice providers and free credits to start building.