kitio.aiPylon vs Jochem
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Pylon starts at See pricing page and Jochem starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Slack and Teams ticketing
- AI agents and assistants
- Account intelligence
- Knowledge base
- CRM sync
- Answers from connected knowledge
- Slack integration
- Expert matching
- Automatic knowledge capture
- Customer and employee use cases
| Feature | Pylon | Jochem |
|---|---|---|
| Best for | B2B support platform for Slack, Teams and email with AI agents | AI answers for customer and employee questions inside Slack |
| Category | Customer support | Customer support |
| Pricing model | Paid | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | No | Yes |
| Made by | Pylon | Jochem |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Pylon starts at See pricing page and Jochem starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Professional
$89/seat/mo, annual
- Per seat
- Core support and analytics
- Automations, viewer seats
Advanced
$139/seat/mo, annual
- Per seat
- AI agents via credits
Enterprise
Custom
- Custom quote
- Talk to sales
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Pylon
- Built for Slack-based support
- Good account-level view
- Modern, fast interface
- No free plan
- AI features are add-ons
- Annual billing and seat minimums
Jochem
- Learns from expert replies
- Cuts repeat questions to seniors
- First answer in Slack offered for free
- Pricing not published
- Slack is the featured channel
- Needs a decent existing knowledge source
Which one should you choose?
Choose Pylon if you want:
- Built for Slack-based support
- Good account-level view
- Modern, fast interface
Watch out: no free plan.
Choose Jochem if you want:
- Learns from expert replies
- Cuts repeat questions to seniors
- First answer in Slack offered for free
Watch out: pricing not published.
Pylon vs Jochem FAQ
What is the difference between Pylon and Jochem?
Pylon: B2B support platform for Slack, Teams and email with AI agents. Jochem: AI answers for customer and employee questions inside Slack. Both are customer support tools.
Is Pylon or Jochem cheaper?
Pylon starts at See pricing page and Jochem starts at See pricing page. Check both pricing pages for current plans.
Do Pylon and Jochem have free plans?
Pylon: No. Jochem: Yes.
Who makes Pylon?
Pylon is made by Pylon, based in United States.
Who makes Jochem?
Jochem is made by Jochem.
Which should I choose, Pylon or Jochem?
Choose Pylon if you value built for slack-based support and good account-level view. Choose Jochem if you value learns from expert replies and cuts repeat questions to seniors.