INSIDE by Powerfront

INSIDE is Powerfront's AI chat platform for local governments, answering residents' questions about payments, permits, waste collection, appointments and service requests around the clock. Routine questions are handled by the AI, and anything that needs judgment goes to the right department or staff member.

Residents can get help in their preferred language, submit and track service requests, and be guided through council services. It plugs into existing council systems and includes a full ticketing system and multiple channels. Australian councils such as Bayside City Council and Mornington Peninsula Shire are cited as customers.

Plans are sized by the number of households a council serves, from small councils up to metropolitan ones, and every tier includes unlimited AI usage, agent licenses and conversations. Exact prices are given on request after a demo.