kitio.aiAdded Nov 5, 2026
Empathy
PaidPrivate AI search and conversational discovery for e-commerce sites
What is Empathy?
Empathy provides AI search for online retailers, combining keyword and semantic search with merchandising controls and a conversational shopping mode. It runs on a private, self-hosted cloud under EU governance and serves large grocery, fashion, pharmacy and electronics brands.
Shopper-facing features include intent-aware results, AI spell check, related tags and prompts, next-query suggestions and AI carousels, while merchandisers can contextualize and explain how results are ranked. AI Mode adds a conversational assistant for product discovery.
Components can be self-managed inside your own cloud, and native integrations exist for Adobe Commerce and VTEX. Spaces by Empathy AI extends the approach to agentic AI beyond retail, with an emphasis on privacy and ownership of data.
Features
- AI commerce search
- Conversational AI Mode
- Merchandising controls
- AI spell check
- Self-managed components
- Adobe Commerce and VTEX integrations
Tags
Releases
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Organization
Empathy.co
🇪🇸 Spain
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Can be hosted in your own cloud
- No reliance on big tech AI providers
- Integrates with Adobe Commerce and VTEX
Cons
- Aimed at large retailers
- No public pricing
- Setup needs technical resources
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Q&A
What is Empathy?
Empathy provides AI search for online retailers, combining keyword and semantic search with merchandising controls and a conversational shopping mode. It runs on a private, self-hosted cloud under EU governance and serves large grocery, fashion, pharmacy and electronics brands.
Does Empathy send data to third-party AI providers?
Empathy says its AI search runs on a private, self-hosted cloud under EU governance rather than on big tech providers.
How much does Empathy cost?
Empathy is paid.
Is there a free version of Empathy?
No. Empathy is a paid tool.
What are the main features of Empathy?
AI commerce search, Conversational AI Mode, Merchandising controls, AI spell check, Self-managed components, Adobe Commerce and VTEX integrations.
Who makes Empathy?
Empathy is made by Empathy.co.
What are the best alternatives to Empathy?
Popular alternatives include CaseGuard Studio, YesPlz AI, AI-Redact.