kitio.aiTiledesk vs Chatvia
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tiledesk starts at See pricing page and Chatvia starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Visual Design Studio
- Knowledge base grounding
- Human agent handoff
- WhatsApp and voice channels
- MCP tools and APIs
- White-label option
- Document and website knowledge
- Hybrid search in PostgreSQL
- Tool calling
- Human handover
- Slack, WhatsApp and Teams channels
- Voice agents
| Feature | Tiledesk | Chatvia |
|---|---|---|
| Best for | Open-source no-code platform for AI agents with live agent handoff | Self-hosted AI agents that answer from your own documents |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | Yes |
| Made by | Tiledesk | Chatvia |
| Based in | Italy | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Tiledesk starts at See pricing page and Chatvia starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Pro
€149/mo
- 3 users and 20 AI agents
- 5M AI tokens per month
- 3,000 conversations per month
- 300 knowledge base items
Business
€499/mo
- 5 users and 50 AI agents
- 10M AI tokens per month
- 5,000 conversations per month
- Dedicated support
Enterprise
Contact sales
- Unlimited users and agents
- Unlimited tokens and conversations
- SLA and account manager
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tiledesk
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
- Hosted plans start at €149 a month
- Conversation caps on paid tiers
- Prices listed in euros
Chatvia
- Free self-hosting with no agent limits
- Works with any model you choose
- No separate vector database needed
- You run and maintain the server
- API and voice need a paid license
- License prices are not shown on the homepage
Which one should you choose?
Choose Tiledesk if you want:
- Open source and self-hostable
- Hands off to humans when needed
- Many channels from one agent
Watch out: hosted plans start at €149 a month.
Choose Chatvia if you want:
- Free self-hosting with no agent limits
- Works with any model you choose
- No separate vector database needed
Watch out: you run and maintain the server.
Tiledesk vs Chatvia FAQ
What is the difference between Tiledesk and Chatvia?
Tiledesk: Open-source no-code platform for AI agents with live agent handoff. Chatvia: Self-hosted AI agents that answer from your own documents. Both are customer support tools.
Is Tiledesk or Chatvia cheaper?
Tiledesk starts at See pricing page and Chatvia starts at See pricing page. Check both pricing pages for current plans.
Do Tiledesk and Chatvia have free plans?
Tiledesk: Yes. Chatvia: Yes.
Who makes Tiledesk?
Tiledesk is made by Tiledesk, based in Italy.
Who makes Chatvia?
Chatvia is made by Chatvia.
Which should I choose, Tiledesk or Chatvia?
Choose Tiledesk if you value open source and self-hostable and hands off to humans when needed. Choose Chatvia if you value free self-hosting with no agent limits and works with any model you choose.