kitio.aiSocial Intents vs Tactful AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Social Intents starts at $29/mo and Tactful AI starts at See pricing page. Check both pricing pages for current plans.
AI chat agents and live chat you answer from Teams, Slack or Google Chat
Free trial · $29/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Answer chats from Teams or Slack
- ChatGPT, Claude or Gemini agents
- Website, WhatsApp and SMS
- Custom AI actions
- Real-time translation
- White-label for agencies
- Unified omnichannel inbox
- AI agents
- Social media monitoring
- Live analytics and QA
- Visual workflow automation
- APIs and integrations
| Feature | Social Intents | Tactful AI |
|---|---|---|
| Best for | AI chat agents and live chat you answer from Teams, Slack or Google Chat | Customer experience platform with a unified inbox and AI agents |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $29/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Social Intents | Tactful AI |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Social Intents starts at $29/mo and Tactful AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Lite
$29/mo
- 1 seat
- 1 chat widget
- 60 conversations a month
Starter
$39/mo billed yearly
- 4 seats
- 250 conversations a month
- 200 AI-trained URLs
Basic
$69/mo billed yearly
- Unlimited seats
- 1,000 conversations a month
- CSAT and AI topic analytics
Pro
$99/mo billed yearly
- 5,000 conversations a month
- Email channel
- AI assist for agents
Business
$199/mo billed yearly
- 10,000 conversations a month
- Auto-translation
- Priority support
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Social Intents
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
- Conversation caps on every plan
- Email channel starts on Pro
- Listed team prices assume annual billing
Tactful AI
- Inbox, AI and analytics in one place
- Compliance tools for regulated sectors
- Covers social moderation too
- No public pricing
- Demo required to start
- Geared to larger CX teams
Which one should you choose?
Choose Social Intents if you want:
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
Watch out: conversation caps on every plan.
Choose Tactful AI if you want:
- Inbox, AI and analytics in one place
- Compliance tools for regulated sectors
- Covers social moderation too
Watch out: no public pricing.
Social Intents vs Tactful AI FAQ
What is the difference between Social Intents and Tactful AI?
Social Intents: AI chat agents and live chat you answer from Teams, Slack or Google Chat. Tactful AI: Customer experience platform with a unified inbox and AI agents. Both are customer support tools.
Is Social Intents or Tactful AI cheaper?
Social Intents starts at $29/mo and Tactful AI starts at See pricing page. Check both pricing pages for current plans.
Do Social Intents and Tactful AI have free plans?
Social Intents: No, trial available. Tactful AI: No.
Who makes Social Intents?
Social Intents is made by Social Intents, based in United States.
Who makes Tactful AI?
Tactful AI is made by Tactful AI.
Which should I choose, Social Intents or Tactful AI?
Choose Social Intents if you value no new app for agents to learn and choice of ai model. Choose Tactful AI if you value inbox, ai and analytics in one place and compliance tools for regulated sectors.