kitio.aiSearchUnify vs Social Intents
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. SearchUnify starts at See pricing page and Social Intents starts at $29/mo. Check both pricing pages for current plans.
AI chat agents and live chat you answer from Teams, Slack or Google Chat
Free trial · $29/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI support agents
- Case routing and escalation
- Agent Helper for reps
- Cognitive search with RAG
- Knowledge authoring with Knowbler
- Salesforce and Zendesk integrations
- Answer chats from Teams or Slack
- ChatGPT, Claude or Gemini agents
- Website, WhatsApp and SMS
- Custom AI actions
- Real-time translation
- White-label for agencies
| Feature | SearchUnify | Social Intents |
|---|---|---|
| Best for | AI agents and cognitive search for enterprise support teams | AI chat agents and live chat you answer from Teams, Slack or Google Chat |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $29/mo |
| Free plan | No | No, trial available |
| Made by | SearchUnify | Social Intents |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
SearchUnify starts at See pricing page and Social Intents starts at $29/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Lite
$29/mo
- 1 seat
- 1 chat widget
- 60 conversations a month
Starter
$39/mo billed yearly
- 4 seats
- 250 conversations a month
- 200 AI-trained URLs
Basic
$69/mo billed yearly
- Unlimited seats
- 1,000 conversations a month
- CSAT and AI topic analytics
Pro
$99/mo billed yearly
- 5,000 conversations a month
- Email channel
- AI assist for agents
Business
$199/mo billed yearly
- 10,000 conversations a month
- Auto-translation
- Priority support
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
SearchUnify
- Many specialized support agents
- Grounds answers in company knowledge
- Broad CRM and help desk integrations
- No public pricing
- Built for enterprise support teams
- Setup needs integration work
Social Intents
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
- Conversation caps on every plan
- Email channel starts on Pro
- Listed team prices assume annual billing
Which one should you choose?
Choose SearchUnify if you want:
- Many specialized support agents
- Grounds answers in company knowledge
- Broad CRM and help desk integrations
Watch out: no public pricing.
Choose Social Intents if you want:
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
Watch out: conversation caps on every plan.
SearchUnify vs Social Intents FAQ
What is the difference between SearchUnify and Social Intents?
SearchUnify: AI agents and cognitive search for enterprise support teams. Social Intents: AI chat agents and live chat you answer from Teams, Slack or Google Chat. Both are customer support tools.
Is SearchUnify or Social Intents cheaper?
SearchUnify starts at See pricing page and Social Intents starts at $29/mo. Check both pricing pages for current plans.
Do SearchUnify and Social Intents have free plans?
SearchUnify: No. Social Intents: No, trial available.
Who makes SearchUnify?
SearchUnify is made by SearchUnify, based in United States.
Who makes Social Intents?
Social Intents is made by Social Intents, based in United States.
Which should I choose, SearchUnify or Social Intents?
Choose SearchUnify if you value many specialized support agents and grounds answers in company knowledge. Choose Social Intents if you value no new app for agents to learn and choice of ai model.