kitio.aiOlark vs Imperson
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Olark starts at $29/mo and Imperson starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI website agent
- Learns from your site
- Lead capture and qualification
- Human handoff
- Proactive engagement
- Live chat
- Conversation engine
- Knowledge base
- Analytics dashboard
- Social, voice and web channels
- Customer success team
| Feature | Olark | Imperson |
|---|---|---|
| Best for | AI website agent that answers visitors and qualifies leads | Turnkey chatbots for lead generation, sales and support |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $29/mo | See pricing page |
| Free plan | No, 14-day trial | No |
| Made by | Olark | Imperson |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Olark starts at $29/mo and Imperson starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Live Chat
$29/mo
- Per agent
- Human-only live chat
- 14-day free trial
Standard AI Website Agent
$400/mo billed yearly
- Unlimited conversations
- Lead capture and qualification
- One human agent seat included
- Extra agents $29/mo each
Custom
Contact sales
- Regional routing and multiple teams
- SSO
- Advanced integrations
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Olark
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
- AI plan costs $400 per month
- AI plan is billed annually
- Extra human agents cost $29 each
Imperson
- Done-for-you bot build
- Covers marketing, sales and support
- Works across social and voice channels
- No self-serve plan or public pricing
- Contact sales to get started
- Website gives few technical details
Which one should you choose?
Choose Olark if you want:
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
Watch out: ai plan costs $400 per month.
Choose Imperson if you want:
- Done-for-you bot build
- Covers marketing, sales and support
- Works across social and voice channels
Watch out: no self-serve plan or public pricing.
Olark vs Imperson FAQ
What is the difference between Olark and Imperson?
Olark: AI website agent that answers visitors and qualifies leads. Imperson: Turnkey chatbots for lead generation, sales and support. Both are customer support tools.
Is Olark or Imperson cheaper?
Olark starts at $29/mo and Imperson starts at See pricing page. Check both pricing pages for current plans.
Do Olark and Imperson have free plans?
Olark: No, 14-day trial. Imperson: No.
Who makes Olark?
Olark is made by Olark, based in United States.
Who makes Imperson?
Imperson is made by Imperson.
Which should I choose, Olark or Imperson?
Choose Olark if you value unlimited ai conversations, no overages and trains from your site automatically. Choose Imperson if you value done-for-you bot build and covers marketing, sales and support.