kitio.aiMetaDialog vs ChatShape
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ChatShape has the lower starting price: about $19 a month, against $29 for MetaDialog.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Support bots trained on your docs
- Custom language models
- On-premises deployment
- Per-resolution billing
- Integrations
- Website crawling
- PDF upload
- Embeddable chatbot
- Lead collection
- Custom branding and tone
| Feature | MetaDialog | ChatShape |
|---|---|---|
| Best for | AI support platform and custom language models trained on your data | Train a customer support chatbot from your website link |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $29/mo | $19/mo |
| Free plan | No, trial available | Yes |
| Made by | MetaDialog Software Limited | ChatShape |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
ChatShape has the lower starting price: about $19 a month, against $29 for MetaDialog.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
StartUP
$29/mo
- Up to 500 dialogues per month
- $1.20 per resolved dialogue
- 1 bot
- 1,000 training documents
ScaleUP
$299/mo
- Unlimited dialogues
- $1.00 per resolved dialogue
- 3 bots
- Virtually unlimited documents
4 plans
Free
Free
- 20 messages per month
- 2 chatbot generations
- Deleted after 5 idle days
Hobby
$19/mo
- 500 messages per month
- 10 chatbot generations
- 500,000 characters per bot
Standard
$48/mo
- 4,000 messages per month
- 25 chatbot generations
- 5M characters per bot
Pro
$398/mo
- 30,000 messages per month
- 50 chatbot generations
- 10M characters per bot
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
MetaDialog
- No setup fee or annual contract
- On-premises option for sensitive data
- Pay mainly for resolved dialogues
- Per-dialogue fees add to the base price
- Entry plan capped at 500 dialogues
- Few self-serve details beyond pricing
ChatShape
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
- Free bots deleted after 5 days idle
- Free plan allows only 20 messages a month
- Top plan is expensive
Which one should you choose?
Choose MetaDialog if you want:
- No setup fee or annual contract
- On-premises option for sensitive data
- Pay mainly for resolved dialogues
Watch out: per-dialogue fees add to the base price.
Choose ChatShape if you want:
- Bot ready from just a link
- Free plan without a credit card
- Customizable look and tone
Watch out: free bots deleted after 5 days idle.
MetaDialog vs ChatShape FAQ
What is the difference between MetaDialog and ChatShape?
MetaDialog: AI support platform and custom language models trained on your data. ChatShape: Train a customer support chatbot from your website link. Both are customer support tools.
Is MetaDialog or ChatShape cheaper?
ChatShape has the lower starting price: about $19 a month, against $29 for MetaDialog.
Do MetaDialog and ChatShape have free plans?
MetaDialog: No, trial available. ChatShape: Yes.
Who makes MetaDialog?
MetaDialog is made by MetaDialog Software Limited.
Who makes ChatShape?
ChatShape is made by ChatShape.
Which should I choose, MetaDialog or ChatShape?
Choose MetaDialog if you value no setup fee or annual contract and on-premises option for sensitive data. Choose ChatShape if you value bot ready from just a link and free plan without a credit card.