kitio.aiLiveChat vs Small Business Chatbot
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveChat starts at See pricing page and Small Business Chatbot starts at $99/mo. Check both pricing pages for current plans.
AI front desk that chats, answers calls and books appointments
Free trial · $99/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time website chat
- AI reply assistant
- Visitor tracking
- ChatBot integration
- Marketplace apps
- Website chat widget
- AI answering service
- AI texting and follow-ups
- Built-in CRM
- Calendar booking
- White-label agency platform
| Feature | LiveChat | Small Business Chatbot |
|---|---|---|
| Best for | Website live chat software with AI reply suggestions and chatbots | AI front desk that chats, answers calls and books appointments |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | $99/mo |
| Free plan | No, 14-day trial | No, 7-day trial |
| Made by | Text | Small Business Chatbot |
| Based in | Poland | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
LiveChat starts at See pricing page and Small Business Chatbot starts at $99/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Self Serve
$99/mo
- 100 conversations, calls and follow-ups
- Up to 100 website pages
- 700+ integrations
- Email support
Managed
$249/mo
- Setup and tuning done for you
- 300 conversations, 500 calls
- Dedicated account manager
Custom
Custom
- Quoted per build
- Wired into your own systems
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveChat
- Polished agent interface
- Large integration marketplace
- Quick to install
- Per-agent pricing adds up
- Chatbot and help desk sold separately
- AI is assistive, not autonomous
Small Business Chatbot
- Chat, calls and texts in one product
- Books appointments directly
- Done-for-you setup available
- No free plan after the 7-day trial
- Conversation and call limits per month
- Managed plan costs $200 or more monthly
Which one should you choose?
Choose LiveChat if you want:
- Polished agent interface
- Large integration marketplace
- Quick to install
Watch out: per-agent pricing adds up.
Choose Small Business Chatbot if you want:
- Chat, calls and texts in one product
- Books appointments directly
- Done-for-you setup available
Watch out: no free plan after the 7-day trial.
LiveChat vs Small Business Chatbot FAQ
What is the difference between LiveChat and Small Business Chatbot?
LiveChat: Website live chat software with AI reply suggestions and chatbots. Small Business Chatbot: AI front desk that chats, answers calls and books appointments. Both are customer support tools.
Is LiveChat or Small Business Chatbot cheaper?
LiveChat starts at See pricing page and Small Business Chatbot starts at $99/mo. Check both pricing pages for current plans.
Do LiveChat and Small Business Chatbot have free plans?
LiveChat: No, 14-day trial. Small Business Chatbot: No, 7-day trial.
Who makes LiveChat?
LiveChat is made by Text, based in Poland.
Who makes Small Business Chatbot?
Small Business Chatbot is made by Small Business Chatbot.
Which should I choose, LiveChat or Small Business Chatbot?
Choose LiveChat if you value polished agent interface and large integration marketplace. Choose Small Business Chatbot if you value chat, calls and texts in one product and books appointments directly.