kitio.aiHelpshift vs Social Intents
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Helpshift starts at See pricing page and Social Intents starts at $29/mo. Check both pricing pages for current plans.
AI chat agents and live chat you answer from Teams, Slack or Google Chat
Free trial · $29/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- In-game support SDK
- Gaming-specific AI agents
- Trust and safety tools
- Player engagement features
- Community sentiment tracking
- Managed human services
- Answer chats from Teams or Slack
- ChatGPT, Claude or Gemini agents
- Website, WhatsApp and SMS
- Custom AI actions
- Real-time translation
- White-label for agencies
| Feature | Helpshift | Social Intents |
|---|---|---|
| Best for | Player support platform for games with AI agents and human services | AI chat agents and live chat you answer from Teams, Slack or Google Chat |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $29/mo |
| Free plan | No | No, trial available |
| Made by | Helpshift | Social Intents |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Helpshift starts at See pricing page and Social Intents starts at $29/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Lite
$29/mo
- 1 seat
- 1 chat widget
- 60 conversations a month
Starter
$39/mo billed yearly
- 4 seats
- 250 conversations a month
- 200 AI-trained URLs
Basic
$69/mo billed yearly
- Unlimited seats
- 1,000 conversations a month
- CSAT and AI topic analytics
Pro
$99/mo billed yearly
- 5,000 conversations a month
- Email channel
- AI assist for agents
Business
$199/mo billed yearly
- 10,000 conversations a month
- Auto-translation
- Priority support
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Helpshift
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
- No public pricing
- Of little use outside gaming
- Requires SDK integration in the game
Social Intents
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
- Conversation caps on every plan
- Email channel starts on Pro
- Listed team prices assume annual billing
Which one should you choose?
Choose Helpshift if you want:
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
Watch out: no public pricing.
Choose Social Intents if you want:
- No new app for agents to learn
- Choice of AI model
- Unlimited seats from Basic
Watch out: conversation caps on every plan.
Helpshift vs Social Intents FAQ
What is the difference between Helpshift and Social Intents?
Helpshift: Player support platform for games with AI agents and human services. Social Intents: AI chat agents and live chat you answer from Teams, Slack or Google Chat. Both are customer support tools.
Is Helpshift or Social Intents cheaper?
Helpshift starts at See pricing page and Social Intents starts at $29/mo. Check both pricing pages for current plans.
Do Helpshift and Social Intents have free plans?
Helpshift: No. Social Intents: No, trial available.
Who makes Helpshift?
Helpshift is made by Helpshift.
Who makes Social Intents?
Social Intents is made by Social Intents, based in United States.
Which should I choose, Helpshift or Social Intents?
Choose Helpshift if you value built specifically for games and support opens inside the game itself. Choose Social Intents if you value no new app for agents to learn and choice of ai model.