kitio.aiFreshdesk vs SupBot
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. SupBot has the lower starting price: about $15 a month, against $19 for Freshdesk.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Bot training from inputs
- Test mode
- Script deployment
- Ticketing system
- Contact retrieval
- GPT-4o models
| Feature | Freshdesk | SupBot |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | Train a support chatbot on your business and paste it into your site |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | $15/mo |
| Free plan | No, trial available | Yes |
| Made by | Freshworks | SupBot |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
SupBot has the lower starting price: about $15 a month, against $19 for Freshdesk.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
3 plans
Free
Free
- 1 bot
- 100 messages per month
- GPT-4o mini model
Standard
$15/mo
- 1 bot, unlimited retrains
- 1,000 messages per month
- Ticketing system
- GPT-4o model
Premium
$45/mo
- 5 bots, unlimited retrains
- 10,000 messages per month
- Ticketing system
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
SupBot
- Free plan available
- Quick setup with one script
- Ticketing on paid plans
- Free plan has only 100 messages a month
- Free tier uses a smaller model
- Few integrations listed
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose SupBot if you want:
- Free plan available
- Quick setup with one script
- Ticketing on paid plans
Watch out: free plan has only 100 messages a month.
Freshdesk vs SupBot FAQ
What is the difference between Freshdesk and SupBot?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. SupBot: Train a support chatbot on your business and paste it into your site. Both are customer support tools.
Is Freshdesk or SupBot cheaper?
SupBot has the lower starting price: about $15 a month, against $19 for Freshdesk.
Do Freshdesk and SupBot have free plans?
Freshdesk: No, trial available. SupBot: Yes.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes SupBot?
SupBot is made by SupBot.
Which should I choose, Freshdesk or SupBot?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose SupBot if you value free plan available and quick setup with one script.