kitio.aiCapacity vs UIB
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Capacity starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Chat, voice, SMS and email AI agents
- Real-time agent assist
- Auto QA and AI CSAT
- Interaction summaries
- Outbound SMS and voice campaigns
- WhatsApp and SMS APIs
- AI chat and voice agents
- Unified inbox
- Human handoff
- Developer APIs
| Feature | Capacity | UIB |
|---|---|---|
| Best for | CX automation platform with AI agents, agent assist and auto QA | Messaging APIs and AI agents for customer conversations |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $79/mo |
| Free plan | No | No, 14-day trial |
| Made by | Capacity | UIB Holdings |
| Based in | United States | Singapore |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Capacity starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$79/mo
- 1,000 monthly active users
- 3 accounts
- Up to 10 AI support agents
- 60-day chat history
Professional
$199/mo
- 5,000 monthly active users
- 10 accounts
- Up to 20 AI support agents
- 365-day chat history
Enterprise
Contact sales
- Custom volumes and setup
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Capacity
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
- No list prices published
- Custom packages need a sales call
- Aimed at contact centers rather than small teams
UIB
- Many channels in one dashboard
- APIs for developers and no-code tools
- 14-day trial without a card
- No free plan
- Plans cap monthly active users
- Enterprise pricing is not published
Which one should you choose?
Choose Capacity if you want:
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
Watch out: no list prices published.
Choose UIB if you want:
- Many channels in one dashboard
- APIs for developers and no-code tools
- 14-day trial without a card
Watch out: no free plan.
Capacity vs UIB FAQ
What is the difference between Capacity and UIB?
Capacity: CX automation platform with AI agents, agent assist and auto QA. UIB: Messaging APIs and AI agents for customer conversations. Both are customer support tools.
Is Capacity or UIB cheaper?
Capacity starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
Do Capacity and UIB have free plans?
Capacity: No. UIB: No, 14-day trial.
Who makes Capacity?
Capacity is made by Capacity, based in United States.
Who makes UIB?
UIB is made by UIB Holdings, based in Singapore.
Which should I choose, Capacity or UIB?
Choose Capacity if you value automates, assists and analyzes in one platform and covers voice and digital channels. Choose UIB if you value many channels in one dashboard and apis for developers and no-code tools.